Abigail Lee
Knoxville,TN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and computer software. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Patient Flow Coordinator
University Of Tennessee Medical Center
11.2023 - Current
- Enhanced the efficiency of patient admissions, ensuring accurate insurance verification and processing.
- Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
- Increased patient satisfaction with timely updates on appointment schedules and wait times.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Camp Counselor
Kids Place, Inc
05.2021 - 11.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Bachelor of Arts - Psychology
Carson-Newman University
Jefferson City, TN05.2023
Skills
- Patient Scheduling
- Policy Adherence
- Software Applications
- Customer Service
- Attention to Detail
- Multitasking ability
- Critical Thinking Skills
- Organizational Skills
Timeline
Patient Flow Coordinator
University Of Tennessee Medical Center
11.2023 - Current
Camp Counselor
Kids Place, Inc
05.2021 - 11.2023
Bachelor of Arts - Psychology
Carson-Newman University