Melody Wilkerson
Hampton,VA
Summary
Adept Patient Flow Coordinator with a proven track record at Virginia Hospital Center Health, enhancing patient satisfaction and streamlining care delivery. Excelled in patient flow management and multitasking, achieving high performance evaluations. Demonstrated commitment to professional development and patient safety, significantly reducing wait times. Skilled in healthcare systems and customer service, ensuring optimal patient experiences and efficient care coordination.
Overview
13
13
years of professional experience
Work History
Patient Flow Coordinator
Virginia Hospital Center Health
Arlington Va
07.2017 - 07.2024
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
- Demonstrated a commitment to ongoing professional development by attending workshops, conferences, and other learning opportunities related to patient flow coordination.
- Negotiated with external organizations such as ambulances services or nursing homes when organizing transportation arrangements for patients.
- Reduced wait times for patients by implementing effective scheduling strategies and prioritizing urgent cases.
- Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
- Streamlined communication between departments, optimizing patient care and staff productivity.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Contributed to the development of hospital policies and procedures related to patient flow management.
- Maintained a safe environment for patients, conducting regular safety checks throughout the facility.
- Increased patient satisfaction with timely updates on appointment schedules and wait times.
- Monitored patient progress, updating care team members on changing needs or concerns promptly.
- Delivered excellent patient experiences and direct care.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Unit Secretary
Virginia Hospital Center Health
Arlington Va
05.2011 - 07.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Skills
- Healthcare Systems Understanding
- Patient Scheduling
- Medical terminology knowledge
- Customer Service
- Patient Care
- Multitasking ability
- Organizational Skills
- Patient Safety
- HIPAA Compliance
- Patient confidentiality
- Medical Terminology
- Patient Flow Management
Timeline
Patient Flow Coordinator
Virginia Hospital Center Health
07.2017 - 07.2024
Unit Secretary
Virginia Hospital Center Health
05.2011 - 07.2024