KAYLEE CALLAGHAN
Forest Hill,MD
Summary
Energetic student dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Flow Coordinator
University Of Maryland St. Joseph Medical Center
10.2023 - Current
- Partner with the clinical staff to coordinate all procedures, interdepartmental and intradepartmental patient flow to maximize the efficiency of the schedule and provide assistance to
patients while in Emergency Room Radiology. - Provides basic patient assistance with dressing and undressing, guidance through test procedures, and safe transfer of patients into procedural areas. Provides basic patient care.
- Works with all inpatient units to facilitate timely patient movement and completion of studies.
Coordinates all patient transportation to and from the department. - Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
SERVER/BARTENDER
The Erie Club
10.2019 - 07.2023
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Monitored food and beverage levels to satisfy customer needs
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
SERVER/BARTENDER/COOK/BEVERAGE CART
Greystone Grille
05.2021 - 08.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers
- Monitored food and beverage levels to satisfy customer needs
- Used good communication skills to reduce guest dissatisfaction
- Recorded transactions in point of sales system to deliver prompt service
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Delivered customer checks and securely processed credit card or cash payments
- Resolved customer complaints and inquiries in a timely manner
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Used focus and memorization skills to keep track of tables and remember orders.
BANQUET SERVER
Maryland Golf and Country Club
05.2020 - 08.2021
- Delivered food and beverages from staging areas to guests
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner
- Attended to guest needs and function-related service duties
- Maintained a clean, organized work area while adhering to all safety protocols
- Provided assistance with clearing dishes from tables at the end of each course
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests
- Responded promptly and courteously to guest inquiries and complaints
- Replenished buffet items to deliver food consistency and freshness.
Education
BACHELOR OF SCIENCE (B.S.) IN HEALTH SCIENCE -
Gannon University
Erie, PA05.2023
High School Diploma -
North Harford High School
Pylesville, MD05.2018
Skills
- Problem-solving abilities
- Interpersonal skills
- Time management
- Attention to detail
- Multitasking capabilities
- Team collaboration
- Effective communication
- Medical terminology knowledge
- HIPAA Compliance
- Patient Flow Management
- Conflict resolution
- Healthcare systems understanding
- Critical thinking
- Empathy and compassion
Certification
Basic Life Support
Timeline
Patient Flow Coordinator
University Of Maryland St. Joseph Medical Center
10.2023 - Current
SERVER/BARTENDER/COOK/BEVERAGE CART
Greystone Grille
05.2021 - 08.2022
BANQUET SERVER
Maryland Golf and Country Club
05.2020 - 08.2021
SERVER/BARTENDER
The Erie Club
10.2019 - 07.2023
BACHELOR OF SCIENCE (B.S.) IN HEALTH SCIENCE -
Gannon University
High School Diploma -
North Harford High School
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