Abigail Leonard

Hostess/Server

Bosco's Italian Restaurant

05.2021 - Current

Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Completed daily side work and opening and closing duties without fail.
Answered phone calls to take orders, give information and document reservations.
Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Resolved problems, improved operations and provided exceptional service.
Proved successful working within tight deadlines and fast-paced environment.
Skilled at working independently and collaboratively in team environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Answered customers' questions, recommended items, and recorded order information.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Cultivated warm relationships with regular customers.
Processed orders and sent to kitchen employees for preparation.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.