Abigail Lera
Las Vegas,NV
Summary
Performance-driven Technical Specialist enthusiastic about improving customer relationships and optimizing resources. Eager to leverage 4 and a half years of field experience in a new position with room for growth.
Overview
5
5
years of professional experience
Work History
Technical Specialist
Apple Inc.
12.2019 - Current
- Actively listen and empathize with customer scenarios
- Troubleshoot, diagnose, and resolve hardware and software issues
- Document issues and take detailed notes on customer interactions
- Keep customers informed while taking necessary steps to resolve the issue
- Manage multiple customers efficiently while maintaining dedication to the customer journey
- Educate and address concerns regarding use of mobile devices
- Build rapport with customers and the Genius Bar team
- Proactively receive and provide feedback to teammates
- Lead morning meetings to engage the team in company updates and bonding activities.
Specialist
Apple Inc.
09.2019 - 12.2019
- Provided an exceptional customer experience in a fast-paced environment
- Engaged customers in Apple products and services that met their needs
- Created loyal Apple users and assisted in personalizing their products
- Utilized internal resources to stay up to date on new products and offerings
- Demonstrated key features that bring Apple products to life and generate excitement.
Education
Bachelor of Arts - Anthropology -
University of Nevada, Las Vegas
01.2023
Skills
- Multitasking
- Technical Support
- Customer Service
- Written and Verbal Communication
- Apple Hardware and Software
- Google Workspace
- Adobe Creative Suite
- Microsoft 365 Products
- Data Analysis and Reporting
- People and Culture
- Cultural Sensitivity
Passions
- Active listening and creative problem-solving
- Making lasting impressions
- Learning and growing
Timeline
Technical Specialist
Apple Inc.
12.2019 - Current
Specialist
Apple Inc.
09.2019 - 12.2019
Bachelor of Arts - Anthropology -
University of Nevada, Las Vegas