Abigail Leu
Lincoln,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Alumni Relations & Programs Coordinator
Nebraska Alumni Association
Lincoln, Nebraska
02.2024 - Current
- Provided exceptional customer service by addressing membership inquiries via phone and ensuring compliance with organizational policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained accurate records of departmental activities, including budget tracking and documentation.
- Organized and facilitated meetings and events for the Student Alumni Association.
- Played a key role in planning and executing the University of Nebraska-Lincoln’s Homecoming Week as a member of the planning committee.
- Assisted with additional administrative and event-related tasks as assigned.
Suite Host
Huskers Athletic Fund-Hospitality
Lincoln, NE
08.2023 - Current
- Provided assistance to suite owners and guests on Suite level during Husker Football Game Days.
- Facilitated smooth conflict resolution to enhance customer experience.
- Served as point-of-contact for resolving guest complaints or special requests.
Events Intern
University of Nebraska System- Office of the President
Lincoln, NE
04.2023 - Current
- Assisted event coordinators with general event tasks, RSVP management, invitation design, and event setup. Examples of events are Husker football game day pregame events, Board of Regent dinners and meetings, and government-related events.
- Assisted in ensuring seamless event execution through on-site operational support.
Lead Barista
Scooters Coffee
Lincoln, NE
12.2022 - Current
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Ensured compliance with local health codes by performing periodic inspections of work areas.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
Stadium Manager
Huskers Athletic Fund
Lincoln, Nebraska
11.2023 - 11.2023
- Managed premium sections at NSAA State High School Football championship games in Memorial Stadium.
- Directed and managed staff assisting event attendees.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
NFL Draft Teammate
Kansas City Sports Commission
Kansas City, MO
04.2023 - 04.2023
- Ensured a welcoming and enjoyable environment for guests through exceptional customer service.
- Provided knowledgeable assistance to fans by answering inquiries about facility amenities and attractions.
- Enhanced fan experience by facilitating interactions with players, trophies, and NFL memorabilia.
Hospitality Intern
Huskers Athletic Fund-Hospitality
Lincoln, Nebraska
08.2022 - 04.2023
- Oversaw designated premium areas on game days for all home football games, rotating with full-time staff to manage premium experiences for volleyball, basketball, gymnastics, and wrestling events.
- Engaged with donors and season ticket holders to enhance their event-day experience and foster positive relationships.
- Assisted in preparing premium areas for game days, ensuring a high-quality atmosphere for guests.
- Performed general office duties to support event operations and premium hospitality services.
Front of the House Intern
Champions Run Country Club
Omaha , NE
12.2021 - 07.2022
- Welcomed members upon arrival and provided personalized assistance to ensure a seamless experience.
- Accommodated guest preferences within upscale service setting.
- Provided bartending services for major events, delivering exceptional beverage quality.
- Assisted with event setup and teardown, maintaining efficiency and organization.
- Anticipated member needs to boost satisfaction and engagement.
Part-time Sales Associate
UNL Campus Bookstore
Lincoln, NE
08.2020 - 05.2022
- Assisted customers during shopping.
- Operated cash register and managed sales transactions efficiently.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
Part-time Support Staff
Ralston Schools Foundation Little Rams Program
Omaha , NE
11.2018 - 08.2019
- Managed post-school activities for grades K-6.
- Guided children through educational, athletic, and creative projects.
- Participated in training sessions to improve skills and knowledge relevant to the role.
Education
Bachelor of Hospitality, Restaurant, Tourism, and Management -
University of Nebraska-Lincoln
Lincoln, NE12.2023
Skills
- Event Planning
- Problem-solving
- Customer service
- Team Leadership
- Relationship building
- Microsoft Office
- Creativity and Adaptability
- Clear Communication
- Multitasking and organization
- Recordkeeping
Community Service
- Alpha Delta Pi Sorority August 2019-May 2022
- Teammates Mentoring Program September 2021-Present
- Ronald McDonald House Charities August 2019-Present
- Ralston Archives August 2015-2019
- JDRF One Walk Summer of 2015 to 2018
- Out of Darkness Walk Summer of 2015 to 2018
- Beautiful Savior Lutheran Church August 2015 to May 2018
- Ralston High School- various events from August 2015 to May 2019 & activities
References
References available upon request.
Timeline
Alumni Relations & Programs Coordinator
Nebraska Alumni Association
02.2024 - Current
Stadium Manager
Huskers Athletic Fund
11.2023 - 11.2023
Suite Host
Huskers Athletic Fund-Hospitality
08.2023 - Current
Events Intern
University of Nebraska System- Office of the President
04.2023 - Current
NFL Draft Teammate
Kansas City Sports Commission
04.2023 - 04.2023
Lead Barista
Scooters Coffee
12.2022 - Current
Hospitality Intern
Huskers Athletic Fund-Hospitality
08.2022 - 04.2023
Front of the House Intern
Champions Run Country Club
12.2021 - 07.2022
Part-time Sales Associate
UNL Campus Bookstore
08.2020 - 05.2022
Part-time Support Staff
Ralston Schools Foundation Little Rams Program
11.2018 - 08.2019
Bachelor of Hospitality, Restaurant, Tourism, and Management -
University of Nebraska-Lincoln
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