Abigail L'Heureux

• Managed collections processes to ensure timely payment and reduce outstanding debts.
• Developed and implemented strategies for improving customer communication regarding payment reminders.
• Collaborated with cross-functional teams to resolve billing disputes and enhance customer satisfaction.
• Worked on monthly reports to help with delinquencies and losses.

Worked close with members face to face on the teller line.

Helped with transactions daily and maintaining member relationships.

• Operated cash register efficiently to process payments from customers.
• Looked for ways to go above and beyond job requirements.
• Assisted colleagues with restocking shelves when needed during busy periods.
• Worked hard to learn required tasks quickly to maximize performance.

• Submitted loan applications to underwriting department for review and approval process.
• Informed customers of loan application requirements and deadlines.
• Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
• Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Provided excellent customer service to resolve customer complaints in a timely manner.