Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MAEGAN BROWN

Easley,SC

Summary

Skilled Leader and General Manager with over 13 years of experience in customer support, business correspondence, and employee relations in a variety of industries. Extensive experience in all aspects of program development, administrative support, team scheduling, metric analysis, and customer relationship development. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including management, staff, and clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Collections Coordinator

Global Lending Services
Greenville, SC
05.2022 - 05.2024
  • Effectively worked a daily queue of over 60 plus accounts
  • Handled high volume inbound customer calls regarding an array of inquires in addition to the mandatory outbound calls for each account
  • Reviewed Data and Customer information from various systems in order to locate and contact customers
  • Provided excellent customer service to all customers while strategically using given information to convince the customer to make payments on their severely past due accounts
  • Communicated efficiently with vendors, third parties, departments and other agents
  • Adapted quickly to changes in procedure and policies
  • Managed time well working 40 plus hours a week in the work from home setting.

Shift Lead

Chick-Fil-A
Vancouver, WA
01.2020 - 01.2022
  • Initially came on board as a Team Lead in Training in WA before being promoted to Shift Lead and moving to SC location
  • Strategically managing a team of 15 team members and coordinating scheduling to ensure constant customer coverage
  • Scheduling staff, implementing new policies and work systems, managing customer relations, and auditing sales goals
  • Assisting with hiring and training of employees ensuring a strong attention to detail and compliance with regulations
  • Managing inventory and stocking for both the front and back of house as well as completing kitchen preparation tasks
  • Proactively evaluating the overall success of the store and staff to further improve the experience of all customers
  • Cleaning tables and floors of the dining area, ensuring that customers had a pleasant and hygienic dining experience
  • Processing orders accurately, consistently meeting customer's needs, following guidelines to ensure goals are met
  • Communicating effectively with customers, co-workers, and managers to create a safe and enjoyable environment
  • Successfully engaging with customers to effectively build rapport and create lasting relationships for the company.

Kitchen Team Member

Chick-Fil-A
Virginia Beach, VA
01.2018 - 12.2020
  • Executed daily operations of food program including receiving food shipments of fresh, frozen, and various dry goods
  • Prepared food such as sandwiches, salads, and hot entrée items using standard formulas and following set directions
  • Effectively managed and assisted kitchen staff in producing food for customers according to specific orders and menu
  • Consistently keep a clean and safe environment by adhering to all federal, state, and local sanitation by overseeing goals
  • Skillfully cleaned and inspected food preparation areas to ensure safe and sanitary food-handling practices were met
  • Followed proper food handling methods and maintained the correct temperature of all food products to ensure safety
  • Received menu food orders and relayed orders to kitchen staff or serving counter staff in a timely and efficient manner
  • Followed specific recipes and customer request details to prepare high-quality and delicious meals for customer base
  • Successfully prepared for busy periods by organizing ingredients and restocking supplies for expected customer loads
  • Removed trash and discarded food items regularly to keep workspaces neat and clean and comply with company policy.

General Manager

Antonio's Pizza & Pasta
Powdersville, SC
01.2017 - 12.2018
  • Fostered working relationships with other area management to improve area performance and quality safety standards
  • Lead team in customer satisfaction, preventative maintenance, loyalty, project management, and team performance
  • Adapted in an ever changing and challenging environment, while building and leading a team of 20+ employees
  • Recruited, trained, and built staff while overseeing payroll, staff benefits, employee reviews, and goal report analysis
  • Coordinated and led staff meetings, implemented new SOP with team members, and drove compliance at all levels
  • Reviewed daily metrics in order to maintain team motivation and knowledge regarding specific targets and goals
  • Assisted in the kitchen area, dining room, and with greeting and speaking with guests to ensure constant satisfaction
  • Consistently greeted customers and assisted them as required to maintain the highest level of customer service daily
  • Successfully provided a fun, full-service experience to all customers and completed point-of-sale functions as needed
  • Maintained appearance of the interior and exterior to meet company standards including various maintenance duties.

Assistant General Manager

Chick-Fil-A
Easley, SC
01.2012 - 12.2017
  • Reviewed CEM scores daily to maintain team motivation and knowledge regarding specific targets and various goals
  • Responded to CARES reports to ensure all conflicts were resolved in a timely manner to promote a positive experience
  • Planned, communicated, and executed specific business plans resulting in sales growth and an increase of customers
  • Monitored budgets and payroll records and reviewed financial transactions to ensure that expenditures are authorized
  • Effectively hired, trained, and managed staff members to provide the highest level of customer service at all times
  • Worked with employees to act on customer feedback and resolve complaints in a timely and professional manner
  • Delegated various tasks, completed inventory, implemented crew schedules, and conducted new hire orientations
  • Implemented various procedures to ensure efficiency as well as verified contracts, purchase orders, and job costing
  • Directed personnel, training, and labor relations activities and advised senior management on organizational policies
  • Successfully provided a fun, full-service experience to all customers and completed point-of-sale functions as needed.

Education

Easley High School
01.2011

Skills

  • Report & Document Preparation
  • Conflict Resolution & Decision Making
  • Team Building & Organization
  • Customer Service & Client Loyalty
  • Employee Relations & Labor Agreements
  • Team Scheduling & Shift Coordination
  • Proactive & Responsive Customer Service
  • Payroll & Employee Benefit Management
  • Project Management & Follow Up
  • Active Listening & Understanding Skills
  • Data Analysis & Reporting
  • Excellent Verbal & Written Communication
  • Strong negotiation skills
  • Records Maintenance
  • Business Correspondence Writing
  • Supply Ordering
  • Office Management

Certification

  • Certified Life Coach - Co-Active Training Institute

Timeline

Collections Coordinator

Global Lending Services
05.2022 - 05.2024

Shift Lead

Chick-Fil-A
01.2020 - 01.2022

Kitchen Team Member

Chick-Fil-A
01.2018 - 12.2020

General Manager

Antonio's Pizza & Pasta
01.2017 - 12.2018

Assistant General Manager

Chick-Fil-A
01.2012 - 12.2017

Easley High School
  • Certified Life Coach - Co-Active Training Institute
MAEGAN BROWN