Faith Morris
Atlanta,GA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
Work History
Funding Operations Manager
GLOBAL LENDING SERVICES
Greenville, South Carolina
01.2022 - 05.2025
- Supervised a team of funding coordinators, overseeing daily loan processing operations, and ensuring compliance with internal and external lending policies.
- Developed and enforced process improvements that reduced funding turnaround time and minimized documentation errors.
- Trained new hires on best practices for contract review, system usage (DealerTrack, RouteOne, Defi), and dealer/customer communication.
- Acted as a key liaison between upper management and dealership partners, ensuring seamless loan execution and issue resolution.
- Managed high priority deals and escalations, ensuring deadlines are met with precision.
- Drove performance metrics and team accountability through data tracking, audits, and coaching.
Law Office Receptionist
Carol Baskin Law
Marietta, Georgia
02.2022 - 05.2022
- Greeted and assisted clients in a professional and confidential manner, ensuring a positive first impression.
- Answered and routed a high volume of incoming calls, taking detailed messages and scheduling consultations.
- Managed attorney calendars, court appearances, and client appointments to ensure efficient time management.
- Maintained case files and ensured accuracy in filing legal documents and correspondence.
- Processed incoming and outgoing mail, including confidential legal materials.
- Supported attorneys and paralegals with administrative tasks, including document preparation and data entry.
- Handled client inquiries and payment processing while maintaining discretion and professionalism.
Funding Coordinator
GLOBAL LENDING SERVICES
Greenville, SC
01.2020 - 01.2022
- Processed and verified financial documentation to ensure timely funding and contract approval for vehicle loans.
- Liaised with dealerships and customers to collect missing documents, review contracts, and reconcile bookout discrepancies using JD Power.
- Conducted welcome calls to review loan details, and compliance with regulatory guidelines.
- Collaborated with management and funding/buying teams to troubleshoot loan issues and finalize deals efficiently.
- Maintained detailed communication records and documentation logs to track funding progress, and ensure timely resolution.
- Recognized for accuracy, strong organizational skills, and contributing to the team's high funding volume.
- Achieved top performance ranking in the department for eight consecutive months, based on funding accuracy, timeliness metrics, and high loan values.
Bartender
TOPGOLF
02.2016 - 01.2020
- Delivered exceptional guest service in a high-volume, fast-paced sports entertainment venue, consistently maintaining high drink quality and speed of service.
- Mastered multitasking by managing multiple orders at once, while engaging guests, and maintaining bar cleanliness and stock.
- Upsold premium liquor and specialty cocktails, contributing to increased nightly sales and guest satisfaction.
- Trained new bar staff on Topgolf systems, drink recipes, and customer engagement protocols.
- Maintained compliance with alcohol safety standards, and handled high tabs with accuracy and professionalism during peak hours and private events.
- Recognized for consistently exceeding guests' expectations and fostering a lively, fun, and safe atmosphere.
Education
Bachelor of Science - Biology
GEORGIA STATE UNIVERSITY
05-2027
Skills
- Financial Credit Assessment
- Salesforce Proficiency
- Advanced Microsoft Excel
- Loan Application Processing
- Microsoft Office Proficiency
- Effective Organization
- Effective Communication
- Team Management
- Performance monitoring
- Performance reporting
- Customer relations specialist
- Goal attainment
- Regulatory compliance
- Policies and procedures implementation
Timeline
Law Office Receptionist
Carol Baskin Law
02.2022 - 05.2022
Funding Operations Manager
GLOBAL LENDING SERVICES
01.2022 - 05.2025
Funding Coordinator
GLOBAL LENDING SERVICES
01.2020 - 01.2022
Bartender
TOPGOLF
02.2016 - 01.2020
Bachelor of Science - Biology
GEORGIA STATE UNIVERSITY
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