ABIGAIL LOPEZ
San Diego,CA
Summary
Hardworking employee with four years of experience in clinical field, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Case Manager
Family Health Center of San Diego
San Diego, CA
03.2022 - Current
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- EHR/ CIMIS skills to input and compile data gathered from various sources.
- schedule patient appointments, take calls, and obtain patient reports
- processing referrals on a first in first out basis and submitting PA to insurances
- Completed day-to-day duties accurately and efficiently.
- Provided referrals to appropriate health care providers or other community resources
- communicating with providers to adequately discharge patients after clinical consultations
Psr/Call Center Representative
Family Health Center of San Diego
San Diego, CA
11.2019 - 02.2022
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained strong call control and quickly worked through scripts to address problems.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Altus Charter School
San Diego, CA06-2019
Skills
- Utilization Review
- Referral Coordination
- Health History Documentation
- Patient Support
- Case Management
- Discharge Planning
- Data Entry and Analysis
- Bilingual English/Spanish
Languages
English
Professional
Spanish
Professional
Refrences
- Jesus Maldonado (619)519-0047
- Naomi Rico (619)494-6460
Timeline
Case Manager
Family Health Center of San Diego
03.2022 - Current
Psr/Call Center Representative
Family Health Center of San Diego
11.2019 - 02.2022
High School Diploma -
Altus Charter School