Abigail Luedtke
Marinette
Summary
Dedicated Patient Service Representative with extensive experience at Aurora Health Care, specializing in customer service and HIPAA compliance. Proficient in data entry, referral coordination, and scheduling, resulting in enhanced workflow efficiency and improved patient outcomes. Strong problem-solving skills and effective communication abilities contribute to team success and organizational objectives.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
02.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Education
High School Diploma -
Marinette High School
Marinette, WI06-2021
Skills
- Customer service
- Patient confidentiality
- Office administration
- Data entry proficiency
- Reception management
- Phone and email etiquette
- Attention to detail
- Managing multiple schedules
Timeline
Patient Service Representative
Aurora Health Care
02.2022 - Current
High School Diploma -
Marinette High School