ABIGAIL LUNA
HEB
WESLACO,UNITED STATES
Summary
Customer Service Representative with a focus on enhancing customer satisfaction through effective communication and teamwork. Demonstrates adaptability and problem-solving skills, consistently meeting team targets and improving customer retention. Eager to apply skills in a dynamic environment, contributing to streamlined operations and positive customer interactions.
1
Language
6
years of professional experience
Work History
Personal Shopper
1 Year 6 Months- Delivered personalized shopping experiences by understanding customer preferences and needs.
- Curated product selections based on seasonal trends and promotions to enhance customer satisfaction.
- Collaborated with store teams to maintain inventory accuracy and optimize stock levels for popular items.
- Assisted customers in locating products and provided recommendations, fostering loyalty and repeat business.
Barista
8 Months- Serve customers efficiently, handling payments and crafting beverages with precision
- Managed inventory levels, ensuring adequate stock of ingredients and supplies.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
Receptionist
1 Year 2 Months- Managed front desk operations, ensuring efficient check-in and appointment scheduling for customers.
- Coordinated communication between departments, facilitating seamless information flow for service requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Representative
3 Months- Resolved customer inquiries efficiently through phone and email communications.
- Documented customer interactions accurately in CRM systems to ensure seamless follow-up.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
Customer Service Representative
1 Year 4 Months- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma
Skills
Customer Service
Team Collaboration
Adaptability
Problem Solving
Active Listening
Attention to detail
Languages
English
Timeline
Personal Shopper
HEB
02.2025 - Current
Barista
7Brew
06.2024 - 02.2025
Receptionist
Bert Ogden Nissan
02.2023 - 04.2024
Customer Service Representative
Maximus
11.2022 - 02.2023
Customer Service Representative
Senture
04.2020 - 08.2021
Weslaco East High School
High School Diploma