ABIGAIL LUSK
Jacksonville,FL
Summary
Professional attendant skilled in enhancing guest experiences in tasting rooms. Strong background in customer service, hospitality, and product knowledge. Known for seamless team collaboration and adapting to changing needs. Efficient in managing tastings, providing detailed information, and creating welcoming environments. Values results and upholds high standards in all interactions. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
Work History
Tasting Room Attendant
Cooper's Hawk Winery and Restaurant
Jacksonville, FL
08.2025 - Current
- Provided exceptional customer service, enhancing guest experiences through personalized wine recommendations.
- Conducted wine tastings, educating guests on varietals and pairing options to promote product knowledge.
- Managed inventory levels, ensuring optimal stock of wines and merchandise in tasting room environment.
- Trained new staff on tasting room protocols and service standards, fostering a collaborative team atmosphere.
- Implemented upselling techniques, contributing to increased sales and improved customer satisfaction rates.
- Assisted in maintaining accurate records of tasting room sales, inventory levels, and customer information for reporting purposes.
- Streamlined check-out process through efficient use of point-of-sale systems ensuring quick transaction times even during peak hours.
- Handled cash transactions accurately while adhering to company policies regarding discounts, refunds, and exchanges.
Customer Service Staff Member
Publix
Jacksonville, Florida
12.2021 - 08.2025
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Collaborated with other departments to ensure seamless delivery of services for customers.
- Demonstrated use of cash office knowledge by making and counting tills, documenting discrepancies, and keeping track of money.
- Experience with handling lottery, instant tickets, loaning tickets, and scratch offs.
- Demonstrated effective problem-solving skills when resolving customer complaints or issues.
- Provided customers with a premier customer service experience while quickly and efficiently helping the customer.
- Utilized and provided customers with Western Union by sending money transfers, money orders, and payouts from varying countries.
Property Manager
Old Harbor Storage
St Mary's, Georgia
09.2020 - 11.2021
- Managed daily administrative tasks, including tenant relations and rent collections.
- Investigated complaints, disturbances and violations and resolved issues.
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
- Conducted regular property inspections to identify potential maintenance issues.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
- Oversaw and maintained accurate records of all tenant occupancy.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Initiated eviction proceedings when necessary according to state law and court orders.
- Monitored tenant activity to address complaints or violations of lease agreements.
Self Storage Manager
Old Harbor Storage
St Mary's, Georgia
08.2020 - 11.2021
- Established relationships with local businesses to create referral networks that drive additional traffic into the facility.
- Developed and implemented customer service policies to ensure a high level of customer satisfaction.
- Performed regular maintenance checks on storage units, buildings and grounds.
- Conducted regular safety inspections of facilities and equipment.
- Negotiated contracts with suppliers for materials needed for building repairs or upgrades.
- Provided excellent customer service while managing multiple tasks simultaneously.
- Assessed monthly rent payments due from tenants in accordance with company policy.
- Assisted customers with their rental needs by providing information about available units and features.
Education
High School Diploma -
Fletcher High School
Jacksonville Beach, FLSkills
- Customer Feedback
- Customer Service and Assistance
- Back office
- Western union
- Retail Sales
- Safe Balancing
- Cashiering
- Lottery
- Self check out
- Cash handling expertise
- Sales proficiency
- Wine knowledge
- Point of sale systems
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Product and service sales
- Adaptability
Timeline
Tasting Room Attendant
Cooper's Hawk Winery and Restaurant
08.2025 - Current
Customer Service Staff Member
Publix
12.2021 - 08.2025
Property Manager
Old Harbor Storage
09.2020 - 11.2021
Self Storage Manager
Old Harbor Storage
08.2020 - 11.2021
High School Diploma -
Fletcher High School