Nicholas Gaucher
Tempe,AZ
Summary
Dynamic professional with a proven track record at Coopers Hawk Winery & Restaurant, excelling in personalized wine recommendations and upselling strategies. Known for exceptional customer service and strong communication skills, I adapt quickly to diverse environments while leveraging my wine expertise to enhance customer experiences and foster loyalty.
Overview
8
8
years of professional experience
Work History
Tasting Room Attendant
Coopers Hawk Winery & Restaurant
11.2023 - Current
- Enhanced customer experience by providing personalized wine recommendations based on individual preferences.
- Contributed to team goals by actively upselling wines, and wine club memberships.
- Demonstrated in-depth knowledge of products including ingredients, flavor profiles, and production methods to enhance customer understanding and enjoyment.
Lead Flooring Technician
One Call Construction
09.2019 - 11.2023
- I specialized in selling tailored flooring solutions to meet the unique needs of my clients, ensuring they found the perfect fit.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
Grocery Store Associate
Fry’s
04.2017 - 08.2019
- Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
- Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
- Managed cash register transactions.
- Developed strong relationships with customers through excellent interpersonal skills, fostering loyalty and repeat business.
Education
High School Diploma -
Willow Canyon High School
Surprise05-2018
Skills
- Energetic
- Sales Proficiency
- Exceptional customer service
- Cash handling expertise
- Food pairing
- Wine Expertise
- Good communication
- Adaptable to any environment
- Proficient learner
- Reliable
- Punctual
Timeline
Tasting Room Attendant
Coopers Hawk Winery & Restaurant
11.2023 - Current
Lead Flooring Technician
One Call Construction
09.2019 - 11.2023
Grocery Store Associate
Fry’s
04.2017 - 08.2019
High School Diploma -
Willow Canyon High School
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