Erin Welty
Greenville,SC
Summary
Knowledgeable and articulate customer service professional with a lifetime of experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
28
28
years of professional experience
Work History
Tasting Room Attendant
Cooper's Hawk Winery & Restaurants
Ashburn, VA
08.2016 - 09.2021
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Provided informed wine suggestions to tasting room guests.
- Maintained tasting room retail area and created merchandise displays.
- Poured wines according to quality and service standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Surpassed sales goals through implementation of effective marketing strategies.
- Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Visual Arts Teacher
Loudoun County Public Schools
Ashburn, VA
08.2004 - 09.2021
- Establish a safe and supportive environment that is conducive to learning and enables each student to demonstrate independence, ownership and reflection.
- Design and implement authentic and engaging learning experiences using a variety of resources and technology to promote the development of critical thinking, collaboration and problem solving.
- Achieve student participation through relevant and real-life experiences to maintain student interest and stimulate student creativity and self-expression across various art forms and media.
- Assess student growth and provide formative feedback as related to educational goals, objectives, and outcomes.
Fundraising Event Coordinator
Loudoun County Public Schools
Ashburn, VA
04.2017 - 04.2019
- Managed event logistics and operations.
- Coordinated schedules and timelines for participants.
- Selected and purchased décor and event materials.
- Cultivated impactful social media presence, offering content relating to fundraising campaign.
- Solicited local businesses for donations, in support of school age children, and their efforts to save animal lives.
- Established lifelong business partnerships.
- Conducted an adoption event to place shelter and foster animals into permanent homes.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
Tasting Room Associate
Bluemont Vineyard
Bluemont, Virginia
08.2010 - 07.2014
- Provided informed wine suggestions to tasting room guests.
- Poured wines according to quality and service standards.
- Maintained tasting room retail area and created merchandise displays.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Certificate in Conference Mgmt & Event Planning -
The International School of Hospitality
Las Vegas, NV08.2014
Master of Science - Art Education
Rochester Institute of Technology
Rochester, NY05.2004
Bachelor of Arts - Painting
Rochester Institute of Technology
Rochester, NY05.2003
Bachelor of Arts - Speech Communication And Rhetoric
SUNY Potsdam
Potsdam, NY05.1996
Skills
- Verbal and Written Communication
- Articulate and Persuasive
- Adaptability and Flexibility
- Time Management
- Integrity and Transparency
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Understanding Customer Needs
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Upselling Products and Services
- Membership Inquiries and Renewals
- Team-Oriented and Cooperative
Timeline
Fundraising Event Coordinator
Loudoun County Public Schools
04.2017 - 04.2019
Tasting Room Attendant
Cooper's Hawk Winery & Restaurants
08.2016 - 09.2021
Tasting Room Associate
Bluemont Vineyard
08.2010 - 07.2014
Visual Arts Teacher
Loudoun County Public Schools
08.2004 - 09.2021
Certificate in Conference Mgmt & Event Planning -
The International School of Hospitality
Master of Science - Art Education
Rochester Institute of Technology
Bachelor of Arts - Painting
Rochester Institute of Technology
Bachelor of Arts - Speech Communication And Rhetoric
SUNY Potsdam