MacKenzie Wiles

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• Contributed to team goals by actively upselling wines, merchandise, and wine club memberships.
• Maintained a clean and inviting environment for guests to fully enjoy their tastings.
• Handled cash transactions accurately while adhering to company policies regarding discounts, refunds, and exchanges.
• Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.

• Performed various administrative and patient care coordinating tasks: scheduled appointments, administered initial intake forms and screenings, communicated between the patients, staff, and families
• Interpreted for Spanish-speaking patients during their physical therapy sessions
• Collaborated with clinical and administrative staff to meet patient needs
• Explained policies, procedures, and services to patients.

• Tutored students in all levels of Spanish
• Supported students with helpful study habits and exam strategies
• Promoted the development of good study habits and learning skills
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
• Assisted students with homework and provided supplementary instruction.

• Responded to customer requests efficiently and with knowledgeable assistance
• Prepared food and coffee for customers in a fast-paced environment
• Worked the POS and counted money
• Kept clubhouse clean, neat, and well-stocked for use.