Melody Hoffman
Kansas,OH
Summary
Accomplished Secretary at Wonderly Collision, adept in office administration and customer service, demonstrated through efficient handling of sensitive data and enhancing client relations. Proven track record in payroll processing and appointment coordination, achieving consistent accuracy in high-volume transactions. Exemplifies strong organizational skills and verbal communication, fostering a positive environment and operational excellence.
Overview
20
20
years of professional experience
Work History
Tasting Room Attendant
CHATEAU WINERY
Helena, OH
05.2021 - Current
- Conducted wine tastings to educate guests on varietals and enhance overall experience.
- Maintained cleanliness and organization of tasting room, ensuring welcoming atmosphere for visitors.
- Created a welcoming atmosphere by greeting guests warmly upon arrival and offering immediate assistance as needed.
- Enhanced customer experience by providing personalized wine recommendations based on individual preferences.
- Ensured compliance with all local alcohol regulations by checking IDs diligently before serving wine samples during tastings sessions.
- Handled cash transactions accurately while adhering to company policies regarding discounts, refunds, and exchanges.
Secretary
Wonderly Collision
Helena, OH
01.2019 - Current
- Handle sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answer multi-line phone system and enthusiastically greet callers.
- Maintain daily report documents, memos and invoices.
- Scheduled appointments and conduct follow-up call to clients.
Play Ground Aid
Fremont City School
Fremont, OH
10.2018 - 03.2019
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision making and boundary-setting skills.
- Administered basic first aid to treat injuries or illnesses.
- Inspected equipment on playground to report any safety concerns.
Head Teller
Union Bank
Gibsonburg, OH
05.2006 - 10.2018
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions, opening new checking, saving, credit cards, CD’s IRA’s maintaining accuracy and efficiency under pressure.
Education
Associates Medical Assistant -
Brown Mackie Collage
Findlay, OH01-2011
Graduated - General Studies
Fremont Ross
Fremont, OH05-2001
Skills
- Customer Service
- Verbal and written communication
- Office administration
- Organization of incoming parts for customers
- Appointment scheduling
- Schedule management
- Multi-line phone systems
- Payroll processing
- Payroll administration
- Mail distribution
- Appointment coordination
- Filing Organization
Timeline
Tasting Room Attendant
CHATEAU WINERY
05.2021 - Current
Secretary
Wonderly Collision
01.2019 - Current
Play Ground Aid
Fremont City School
10.2018 - 03.2019
Head Teller
Union Bank
05.2006 - 10.2018
Graduated - General Studies
Fremont Ross
Associates Medical Assistant -
Brown Mackie Collage