Lilian Castro
Orlando
Summary
Proactive and adaptable individual with a versatile background in hospitality and HR. Known for strong communication and relationship-building skills, successfully enhancing guest experiences and supporting recruitment efforts. Committed to delivering exceptional service and fostering a welcoming environment.
Overview
5
5
years of professional experience
Work History
Tasting Room Attendant
Coopers Hawk Winery & Restaurant
Orlando
05.2023 - Current
- Welcomed guests and provided engaging wine tasting experiences.
- Educated customers about local vineyards and wine pairings effectively.
- Handled administrative duties such as taking reservations, answering phone inquiries and responding to emails.
- Assisted with inventory management by tracking sales data.
- Developed relationships with existing clientele while also engaging with potential new customers.
Human Resources Intern
Coopers Hawk Winery & Restaurant
Orlando
10.2024 - 04.2025
- Assisted with recruitment processes and candidate screenings.
- Coordinated employee onboarding and orientation programs.
- Maintained employee records and updated HR databases.
- Collaborated with team members to improve workplace culture.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Compiled reports on employee performance evaluations, attendance records, and training programs.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
Server/Bartender
California Pizza Kitchen
Orlando
02.2023 - 03.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash register transactions and handled payments securely.
- Supported team members during peak hours to enhance service flow.
Server
Yummi Asian
Orlando
03.2021 - 02.2023
- Provided excellent customer service to enhance guest dining experiences.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Adhered to safety and sanitation guidelines for food handling procedures.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
Education
Bachelor of Science - Business Management
Valencia College
Orlando, FL04-2026
Associate of Arts - Business Management
Valencia College
Orlando, FL04-2024
Skills
- Customer service
- Fast learner
- Bilingual in Spanish and English
- Effective communication
- Time management
- Project management
Timeline
Human Resources Intern
Coopers Hawk Winery & Restaurant
10.2024 - 04.2025
Tasting Room Attendant
Coopers Hawk Winery & Restaurant
05.2023 - Current
Server/Bartender
California Pizza Kitchen
02.2023 - 03.2024
Server
Yummi Asian
03.2021 - 02.2023
Bachelor of Science - Business Management
Valencia College
Associate of Arts - Business Management
Valencia College