BAYLEIGH HOYT
North Chicago,IL
Summary
Early-career human resources professional with a Master of Science in Human Resource Management and a Bachelor of Arts in Psychology. Graduate-level preparation in talent management, employee engagement, learning and development, recruitment, compensation, employment law, organizational effectiveness, and strategic HR management. Brings professional experience in coaching, program coordination, confidential records management, interviewing and assessment, conflict resolution, stakeholder communication, and working with diverse populations. Interested in developing broad HR expertise through rotational experience across talent, learning and development, HR operations, and HR business partnership functions.
Offering solid foundation in human resources principles and keen interest in learning and development within this field. Brings ability to grasp HR concepts quickly, and demonstrates competency in communication and organizational skills. Ready to use and develop talents in employee relations and conflict resolution in Human Resources Executive role.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Tasting Room Attendant
Cooper’s Hawk Winery & Restaurants
10.2025 - Current
- Deliver high-quality service in a fast-paced, team-oriented environment while building relationships with a diverse customer base.
- Collaborated with team members and leadership to streamline daily operations, resolve customer concerns, and enhance overall customer experience.
- Communicated effectively across multiple priorities, adapting to changing business needs and managing high-volume periods.
- Utilized interpersonal, problem-solving, and conflict-resolution skills to address customer needs and strengthen team effectiveness.
- Greeted guests and guided tasting room experiences with product knowledge and attentive service.
- Poured wine samples accurately while following service standards and responsible alcohol procedures.
- Presented wine club options, answering guest questions and supporting membership sign-ups.
- Maintained clean tasting stations, restocked supplies, and prepared service areas for steady guest flow.
- Processed retail purchases using point-of-sale systems and verified orders for accuracy.
- Communicated tasting notes clearly, helping guests select wines aligned with preferences.
- Supported team members during busy shifts by managing priorities and responding quickly to guest needs.
- Reinforced brand standards through professional hospitality, product presentation, and consistent service delivery.
- Contributed to team goals by actively upselling wines, merchandise, and wine club memberships.
- Fostered a positive team environment by actively participating in staff meetings, providing feedback on operations improvements, and assisting colleagues when needed.
- Handled cash transactions accurately while adhering to company policies regarding discounts, refunds, and exchanges.
- Collaborated with other staff members to ensure a consistently high level of service throughout the tasting room experience.
- Managed inventory effectively, ensuring proper stock levels for seamless daily operations.
- Created a welcoming atmosphere by greeting guests warmly upon arrival and offering immediate assistance as needed.
- Ensured compliance with all local alcohol regulations by checking IDs diligently before serving wine samples during tastings sessions.
Program Associate
North Chicago Community Partners
Lake Bluff, IL
02.2023 - 12.2024
- Coordinated community and student-focused programs, collaborating with school personnel, organizational leadership, families, and community stakeholders to enhance program reach and effectiveness.
- Supported program planning, implementation, events, and day-to-day operations across multiple initiatives and stakeholder groups.
- Tracked program information and supported reporting activities to evaluate needs, participation, and program effectiveness.
- Tracked program information and supported reporting activities to evaluate needs, participation, and program effectiveness, contributing to informed decision-making.
- Built relationships with participants and partners, effectively communicating program expectations and resources to foster engagement and support.
- Balanced multiple priorities and changing program needs in a collaborative, service-focused environment.
- Coordinated program logistics, scheduling, and participant communications across community-based initiatives.
- Managed data entry and maintained accurate records for program participation and outcomes.
- Supported event planning, setup, and on-site execution for student and family engagement activities.
- Communicated with staff, families, and partners to resolve routine program questions and follow-ups.
- Prepared reports, trackers, and meeting materials to support program operations and decision-making.
- Monitored program supplies, resources, and materials to ensure readiness for daily activities.
- Improved workflow consistency by organizing documentation and standardizing administrative procedures.
- Built strong relationships with partners and stakeholders, fostering a collaborative environment for program success.
Bartender / Server
28 Mile Distilling Company
01.2019 - 2024
- Established strong customer relationships, enhancing satisfaction and loyalty in a high-volume, team-oriented environment.
- Coordinated with colleagues and leadership to streamline operations and adapt to changing business needs.
- Supported team through knowledge sharing and demonstrated reliability, communication, and adaptability.
- Assisted with team support and knowledge sharing while demonstrating reliability, communication, and adaptability.
- Delivered attentive table and bar service in fast-paced tasting room environment, maintaining accuracy and guest satisfaction.
- Crafted cocktails, pours, and tasting flights while following distillery recipes and presentation standards.
- Trained new servers and bartenders on POS procedures, service standards, and responsible alcohol service.
- Managed order flow between front-of-house and bar to ensure timely service during peak traffic.
- Maintained clean, organized workstations, barware, and dining areas to support smooth daily operations.
- Monitored inventory levels for liquor, mixers, and supplies, communicating restock needs promptly.
- Resolved guest concerns professionally, preserving positive experiences and encouraging repeat visits.
- Supported opening and closing duties, including cash handling, setup, breakdown, and end-of-shift reconciliation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Education
Master of Science - Human Resource Management
Capella University
Minneapolis, MN09.2026
Bachelor of Arts - Psychology
Lake Forest College
Lake Forest, IL05.2019
Skills
- Talent management
- Learning & Development
- Recruitment & Interviewing
- Coaching & Development
- HR Administration
- Employee Relations
- Program Coordination
- Confidential Records Management
- Data reporting
- Organizational Behavior
- Conflict Resolution
- Stakeholder Communication
- Cross-Functional Collaboration
- Microsoft Office
- Excel
- Outlook
- Written & Verbal Communication
Certification
SHRM Certified - Capella University
Personal Information
Title: HUMAN RESOURCES PROFESSIONAL
Timeline
Tasting Room Attendant
Cooper’s Hawk Winery & Restaurants
10.2025 - Current
Program Associate
North Chicago Community Partners
02.2023 - 12.2024
Bartender / Server
28 Mile Distilling Company
01.2019 - 2024
Master of Science - Human Resource Management
Capella University
Bachelor of Arts - Psychology
Lake Forest College