Abigail Mangena
Riverside,CA
Summary
Developed exceptional communication and organizational skills in healthcare setting. Proven ability to manage patient information and coordinate care services. Seeking to transition into new field where these skills can be effectively applied and further developed.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Defuniak Springs Family Dental
United States
09.2024 - Current
- Served as primary liaison for patients, facilitating a seamless experience from initial contact to follow-up care.
- Supported recruitment and onboarding initiatives by training new hires on established SOPs to promote role success.
- Streamlined appointment scheduling and confirmation processes to enhance provider calendar management.
- Reviewed insurance coverage and co-pay structures to ensure accuracy and compliance.
- Maintained accurate patient records in dental practice management software. Assisted in updating patient information in Open Dental. Supported team in ensuring data integrity and accessibility.
- Facilitated coordination of treatment plans between dentists and patients to ensure comprehensive understanding of procedures, costs, and follow-up care.
- Oversaw billing and collections activities to ensure timely payments and maintain cash flow.
- Ensured strict adherence to confidentiality protocols and compliance with HIPAA regulations.
Sales agent
Bolt Storage
United States
02.2024 - 08.2024
- Answer phone calls for new customers calling our self-storage facilities.
- Manage large amounts of incoming phone calls
- Present, promote and obtain new customer rentals.
- Utilizing different sales tactics to obtain rentals
- Identify and assess customers’ needs to achieve satisfaction and close new rental
- Answer questions about rental rates, how it works to move in (move in process varies based on location), how to process a payment, and more.
- Demonstrate competency and ability to learn how to use our software (Easy Storage Solutions - ESS) well.
- Following up with potential customers post inquiry.
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
- Participate in training and professional development and put new skills to immediate and meaningful use
- Follow communication procedures, guidelines and policies.
- Keep records of customer interaction and process customer accounts
Education
Certificate -
Google Project Management
Diploma - undefined
ICB Financial Accountant
Port Elizabeth01.2021
Grade 12 - undefined
Collegiate Girls High School
Port Elizabeth01.2018
Skills
- Skilled in collaboration platforms such as Slack
- HIPAA compliance
- Critical thinking skills
- Customer service
- Customer relationship management (CRM)
- Objection handling
- Proficient in Microsoft Office Suite
Timeline
Patient Care Coordinator
Defuniak Springs Family Dental
09.2024 - Current
Sales agent
Bolt Storage
02.2024 - 08.2024
Diploma - undefined
ICB Financial Accountant
Grade 12 - undefined
Collegiate Girls High School
Certificate -
Google Project Management