Abigail Marquez
Brooklyn,United States
Summary
Knowledgeable and dedicated customer service professional. A leader with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
J Mclaughlin
Sales/ Support Associate
10.2020 - 06.2022
- Successfully experience cash handling and credit card transactions
- Responded to customer requests for products, services, and company information.
- Execute all daily opening and closing procedures
- Help Achieve client goal in order to drive sales and maintain customer focus
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Greeted customers and listened closely to problems described to determine solutions.
Manager
Neighborhood Cut And Shave
01.2017 - 09.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members
- Tracked and efficiently manage client flow throughout the barbershop
- Suggested and sold shop services and retail products to customers
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Arts - Liberal Arts And General Studies
BMCC
Manhattan, NY05.2023
Skills
- Excellent Communication
- Ability to work under pressure
- Cash Handling
- Detail Orientated
- Decision Making
- Multitasking Abilities
- Conflict Resolution Techniques
- Exceptional Customer Service
Languages
Spanish
Native or Bilingual
Timeline
J Mclaughlin
Sales/ Support Associate
10.2020 - 06.2022
Manager
Neighborhood Cut And Shave
01.2017 - 09.2019
Associate of Arts - Liberal Arts And General Studies
BMCC
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