Abigail Matamoros
The Bronx,NY
Overview
9
9
years of professional experience
Work History
Veterinarian Receptionist
Bronx Veterinary Center
The Bronx, NY
10.2022 - 06.2024
- Collaborated with veterinary technicians for efficient patient care, ensuring accurate test results and timely treatments.
- Teamed with other veterinarians in large mixed practice to deliver care services.
- Gathered pet health histories and symptoms to identify root cause of medical issues.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Veterinary Assistant/Receptionist
Animal Hospital Of Morris Park
The Bronx, NY
12.2021 - 10.2022
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations and diagnostic procedures.
- Cleaned and disinfected exam areas and kennels.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Educated clients on post-surgical care and nutrition.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Conservation Education Fellow
Wildlife Conservation Society
The Bronx, NY
09.2019 - 06.2020
- Networked and built strong presence with peers to facilitate professional relationships.
- Collaborated with team to optimize workflow and achieve objectives.
- Demonstrated exceptional leadership qualities while managing multiple projects simultaneously under tight deadlines.
- Contributed to research activities by providing input based on professional expertise, practice, experience, and qualifications.
- Learned to safely and effectively incorporate live animal demonstration into the educational experience.
- Assisted Zoo keeper staff members in handling wildlife and work alongside them in a team setting to care for the animals with various duties that may include observation of various animals, preparation of diets, and maintenance exhibits.
Conservation Camp Counselor
Wildlife Conservation Society
The Bronx, NY
05.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Special Needs Administrative Assistant
Bronx House
The Bronx, NY
01.2019 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Teacher Volunteer
Public School 119
The Bronx, NY
09.2015 - 03.2018
- Fostered a positive classroom environment that fostered mutual respect and collaboration among students.
- Provided one-on-one support to students struggling with coursework, resulting in improvement in their academic performance.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teacher and administrators to enforce school policies and procedures.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY05.2018
Skills
- Proficient in Microsoft Office and Google Suite
- Customer Service
- Data Entry
- Schedule Management
- Verbal Communication
- Scheduling appointments
- File Organization
- Billing and Invoicing
- Telephone reception
Languages
English
Spanish
Timeline
Veterinarian Receptionist
Bronx Veterinary Center
10.2022 - 06.2024
Veterinary Assistant/Receptionist
Animal Hospital Of Morris Park
12.2021 - 10.2022
Conservation Education Fellow
Wildlife Conservation Society
09.2019 - 06.2020
Conservation Camp Counselor
Wildlife Conservation Society
05.2019 - 08.2019
Special Needs Administrative Assistant
Bronx House
01.2019 - 06.2019
Assistant Teacher Volunteer
Public School 119
09.2015 - 03.2018
Bachelor of Science - Psychology
Mercy College