Abigail Matamoros
The Bronx,NY
Overview
9
9
years of professional experience
Work History
Veterinarian Receptionist
Bronx Veterinary Center
10.2022 - 06.2024
- Collaborated with veterinary technicians for efficient patient care, ensuring accurate test results and timely treatments.
- Teamed with other veterinarians in large mixed practice to deliver care services.
- Gathered pet health histories and symptoms to identify root cause of medical issues.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Veterinary Assistant/Receptionist
Animal Hospital Of Morris Park
12.2021 - 10.2022
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations and diagnostic procedures.
- Cleaned and disinfected exam areas and kennels.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Educated clients on post-surgical care and nutrition.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Conservation Education Fellow
Wildlife Conservation Society
09.2019 - 06.2020
- Networked and built strong presence with peers to facilitate professional relationships.
- Collaborated with team to optimize workflow and achieve objectives.
- Demonstrated exceptional leadership qualities while managing multiple projects simultaneously under tight deadlines.
- Contributed to research activities by providing input based on professional expertise, practice, experience, and qualifications.
- Learned to safely and effectively incorporate live animal demonstration into the educational experience.
- Assisted Zoo keeper staff members in handling wildlife and work alongside them in a team setting to care for the animals with various duties that may include observation of various animals, preparation of diets, and maintenance exhibits.
Conservation Camp Counselor
Wildlife Conservation Society
05.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Special Needs Administrative Assistant
Bronx House
01.2019 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Teacher Volunteer
Public School 119
09.2015 - 03.2018
- Fostered a positive classroom environment that fostered mutual respect and collaboration among students.
- Provided one-on-one support to students struggling with coursework, resulting in improvement in their academic performance.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teacher and administrators to enforce school policies and procedures.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY05.2018
Skills
- Proficient in Microsoft Office and Google Suite
- Customer Service
- Data Entry
- Schedule Management
- Verbal Communication
- Scheduling appointments
- File Organization
- Billing and Invoicing
- Telephone reception
Languages
English
Spanish
Timeline
Veterinarian Receptionist
Bronx Veterinary Center
10.2022 - 06.2024
Veterinary Assistant/Receptionist
Animal Hospital Of Morris Park
12.2021 - 10.2022
Conservation Education Fellow
Wildlife Conservation Society
09.2019 - 06.2020
Conservation Camp Counselor
Wildlife Conservation Society
05.2019 - 08.2019
Special Needs Administrative Assistant
Bronx House
01.2019 - 06.2019
Assistant Teacher Volunteer
Public School 119
09.2015 - 03.2018
Bachelor of Science - Psychology
Mercy College