Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail McElhose

Caseyville,IL

Summary

Adept at enhancing customer satisfaction and resolving inquiries, my tenure at State Farm-Ed Grist showcased my strong organization and relationship-building skills. Excelling in document management and customer service, I improved streamlined communication, contributing significantly to project successes and personalized insurance solutions.

Overview

4
4
years of professional experience

Work History

Office Representative

State Farm- Ed Grist
06.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
  • Facilitated communication between departments, improving interdepartmental relations and cooperation.
  • Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
  • Collaborated with team members on projects, contributing to successful outcomes.
  • Maintained organized filing systems for easy access and retrieval of information.
  • Expedited document processing to ensure timely delivery of information to relevant parties.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.

Private Nanny

Private Family Home
09.2020 - 10.2022
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Education

No Degree - Kindergarten And Preschool Education

Kaskaskia College
Centralia, IL

Skills

  • Strong Organization
  • Document Management
  • Research abilities
  • Positive Attitude
  • Customer Service
  • Time Management
  • Valid Driver's License
  • Dedicated Team Player
  • File Organization
  • Relationship Building
  • Organizing and Categorizing
  • Strong Problem Solver
  • Prioritizing Work
  • Issue Resolution

Timeline

Office Representative

State Farm- Ed Grist
06.2023 - Current

Private Nanny

Private Family Home
09.2020 - 10.2022

No Degree - Kindergarten And Preschool Education

Kaskaskia College
Abigail McElhose