Abigail McElhose
Caseyville,IL
Summary
Adept at enhancing customer satisfaction and resolving inquiries, my tenure at State Farm-Ed Grist showcased my strong organization and relationship-building skills. Excelling in document management and customer service, I improved streamlined communication, contributing significantly to project successes and personalized insurance solutions.
Overview
4
4
years of professional experience
Work History
Office Representative
State Farm- Ed Grist
2023.06 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
- Facilitated communication between departments, improving interdepartmental relations and cooperation.
- Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
- Collaborated with team members on projects, contributing to successful outcomes.
- Maintained organized filing systems for easy access and retrieval of information.
- Expedited document processing to ensure timely delivery of information to relevant parties.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
Private Nanny
Private Family Home
2020.09 - 2022.10
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
No Degree - Kindergarten And Preschool Education
Kaskaskia College
Centralia, ILSkills
- Strong Organization
- Document Management
- Research abilities
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- File Organization
- Relationship Building
- Organizing and Categorizing
- Strong Problem Solver
- Prioritizing Work
- Issue Resolution
Timeline
Office Representative
State Farm- Ed Grist
2023.06 - Current
Private Nanny
Private Family Home
2020.09 - 2022.10
No Degree - Kindergarten And Preschool Education
Kaskaskia College
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