Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Keary

Olympia,WA

Summary

Dynamic Office Representative at Kevin Hayward State Farm, adept at enhancing customer satisfaction and streamlining processes. Proven problem solver with strong organizational skills, successfully managed multiple calendars and improved workflow efficiency. Recognized for building lasting client relationships and implementing effective marketing strategies, contributing to increased brand awareness and customer loyalty.

Overview

21
21
years of professional experience

Work History

Office Representative

Kevin Hayward State Farm
02.2022 - Current
  • Streamlined office processes for improved workflow and increased productivity.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Showcased excellent problem-solving skills while troubleshooting technical issues related to computer software programs or hardware devices used within the office setting.
  • Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
  • Collaborated with team members on projects, contributing to successful outcomes.
  • Assisted with event planning, coordinating logistics for seamless execution of office functions.
  • Maintained organized filing systems for easy access and retrieval of information.
  • Contributed to a positive work environment through active participation in team-building activities and events.
  • Expedited document processing to ensure timely delivery of information to relevant parties.
  • Provided support during meetings by preparing materials and taking detailed notes for future reference.
  • Managed multiple calendars to ensure smooth scheduling and prevent conflicts or overlaps in appointments.
  • Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Monitored customer feedback and identified areas of improvement.
  • Identified and solicited sales prospects in agency databases.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Developed and implemented promotional strategies to increase customer base.
  • Designed presentations and marketing materials to promote insurance products.

Owner/Operator

Scatter Creek Winery & Brewing
02.2005 - 12.2021
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Education

Business Administration And Management

Capital High School
Olympia, WA
06-1988

Skills

  • Strong organization
  • Document management
  • Meeting scheduling
  • Calendar management
  • Research
  • Travel arrangements
  • Positive attitude
  • Customer service
  • Time management
  • Verbal and written communication
  • Valid Driver's license
  • Dedicated team player
  • Verbal communication
  • File organization
  • Relationship building
  • Organizing and categorizing
  • Office administration
  • Strong problem solver
  • Prioritizing work
  • Scheduling appointments
  • Data entry
  • Professional and mature
  • Office management
  • Invoice processing
  • Appointment scheduling
  • Payroll processing
  • Client interaction
  • Staff management
  • Meticulous attention to detail
  • Scheduling
  • Documentation and reporting
  • Front office management
  • Payment processing
  • Resourceful
  • Administrative support
  • Mail handling
  • Filing and data archiving
  • Customer relationship management (CRM)
  • Team bonding
  • File maintenance
  • Bookkeeping
  • Event planning
  • Social media
  • Social media and promotions
  • Delivery scheduling
  • Multi-line phone proficiency
  • Scheduling meetings
  • Business administration
  • Mail management
  • Clerical support
  • Quickbooks
  • Event preparation
  • Mail distribution

Timeline

Office Representative

Kevin Hayward State Farm
02.2022 - Current

Owner/Operator

Scatter Creek Winery & Brewing
02.2005 - 12.2021

Business Administration And Management

Capital High School

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