Abigail McGlashan
Brooklyn,NY
Summary
Adaptable airport operations crewmember with strong teamwork and time-management skills. Delivers high-quality customer service while maintaining safety and compliance across daily operations.
Overview
10
10
years of professional experience
Work History
Airport Operations Crewmember
JetBlue Airways, JFK International Airport
Jamaica, New York
06.2021 - Current
- Operated jetbridge controls and managed aircraft door operations to ensure safe and timely boarding.
- Escorted unaccompanied minors and disabled passengers, ensuring their safety and comfort throughout the airport.
- Delivered attentive customer service, addressing passenger needs to enhance the travel experience.
- Verified each passenger’s passport documents for U.S. Customs and Border Protection compliance.
Wheelchair Lead
Airways Cleaners
Jamaica, New York
03.2020 - 06.2021
- Coordinated wheelchair assistance for JetBlue passengers with disabilities, ensuring safety and respect throughout service.
- Directed wheelchair agents to ensure timely completion of assigned tasks.
- Supported safe passenger transfers into and out of wheelchairs and aircraft.
- Completed incident reports to provide comprehensive support for operational documentation.
Lead
PrimeFlight
Jamaica, New York
07.2016 - 03.2020
- Resolved issues quickly using strong problem-solving skills to support safe conditions for employees and customers.
- Enforced company rules and policies while implementing practical solutions to enhance team performance and achieve results.
- Assigned positions to line queue agents, baggage handlers, and wheelchair agents to facilitate smooth operations.
- Managed time effectively to complete tasks on schedule, contributing to on-time flights.
Education
High School Diploma -
Clara Barton High School
Brooklyn, NY06-2016
Associate of Arts -
Kingsborough Community College
Brooklyn, NY06-2021
Skills
- Operational Coordination
- Safety compliance
- Customer Service
- Task Prioritization
- Time efficiency
- Analytical problem-solving
- Team collaboration
- Adaptability
Timeline
Airport Operations Crewmember
JetBlue Airways, JFK International Airport
06.2021 - Current
Wheelchair Lead
Airways Cleaners
03.2020 - 06.2021
Lead
PrimeFlight
07.2016 - 03.2020
High School Diploma -
Clara Barton High School
Associate of Arts -
Kingsborough Community College