ABIGAIL MCKINNIS
Denver,CO
Summary
- Customer Service Specialist
- With over four years of experience in creating welcoming environments and enhancing customer satisfaction through innovative service strategies. Demonstrates strong organizational and communication skills, seamlessly integrating empathy and adaptability to foster positive guest experiences and streamline operations. Adept at collaborating within teams, monitoring health, and resolving conflicts, this professional is committed to delivering exceptional service and cultivating a nurturing atmosphere for both customers and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TEAM MEMBER
Playa Bowls
Denver, Colorado
05.2025 - 08.2025
- Provided friendly and efficient customer service in a fast-paced environment, preparing smoothie bowls, juices, and other menu items according to company standards. Operated the register and handled transactions while maintaining a clean, organized workspace and adhering to food safety guidelines. Collaborated with team members to ensure smooth daily operations and a positive guest experience.Assisted customers with menu selections, ensuring a positive dining experience and fostering repeat visits.
- Streamlined order preparation processes, reducing wait times and enhancing customer satisfaction.
- Worked closely with team members to maintain a clean and organized workspace, promoting efficiency and team morale.
- Monitored inventory levels and reported shortages, facilitating timely restocking and minimizing disruptions.
- Cultivated a friendly atmosphere, contributing to a welcoming environment that encouraged customer engagement.
- Fostered a welcoming environment through friendly interactions, enhancing customer engagement and encouraging repeat visits.
ELDERLY CARETAKER
Private Family
Castle Rock, Colorado
05.2023 - 08.2023
- Provided compassionate, hands-on care for an elderly individual, assisting with daily living activities, meal preparation, and medication reminders. Monitored health and well-being, communicated observations to family members, and maintained a clean and safe living environment.
- Demonstrated empathy, patience, and strong organizational skills in supporting the client’s comfort and independence.Provided compassionate care to elderly clients, enhancing their daily living experiences and fostering a sense of security.
- Implemented engaging activities tailored to clients’ interests, leading to noticeable improvements in their mental and emotional well-being.
- Developed a communication system with family members, enhancing transparency and strengthening relationships through regular updates.
- Provided empathetic support and care for elderly clients, enhancing their quality of life through tailored engagement and consistent companionship.
- Monitored health indicators and communicated effectively with family, leading to improved care strategies and heightened family confidence.
CHILD CARE PROVIDER
Private Family
Denver, Colorado
05.2023 - 08.2023
- Ensured infant safety and comfort, fostering developmental milestones and emotional growth.
- Managed daily routines, enhancing well-being through structured activities and health monitoring.
- Communicated effectively with parents, showcasing reliability and organizational skills.
- Implemented structured activities tailored to developmental milestones, resulting in measurable improvements in social skills.
- Partnered with parents to create personalized care plans, strengthening communication and trust while addressing individual needs.
- Engaged children in educational games, promoting learning through play while maintaining a joyful atmosphere.
- Maintained accurate records of daily activities and developmental progress, ensuring adherence to best practices in child care.
- Cultivated a nurturing environment, enhancing children’s emotional growth and fostering strong relationships with families.
- Engaged children in fun, educational play, creating a joyful atmosphere that encouraged exploration and learning.
TEAM MEMBER/SALES ASSOCIATE
MagPies Newsstand Cafe
Durango, Colorado
05.2021 - 08.2021
- Processed customer transactions swiftly, enhancing guest satisfaction and operational flow.
- Ensured compliance with health standards, maintaining a spotless and safe work environment.
- Collaborated effectively with team members to deliver a seamless service experience.
- Balanced multiple tasks in a busy setting, contributing to consistent service quality.
- Provided excellent customer service by actively listening to customer needs, enhancing their experience and fostering repeat business.
- Processed sales transactions efficiently, contributing to a noticeable increase in daily sales and overall customer satisfaction.
- Worked alongside team members to streamline inventory management, ensuring product availability and reducing stock discrepancies.
- Maintained cleanliness and organization of the café area, creating a welcoming environment that improved customer retention.
- Fostered a positive team environment through open communication and collaboration, which improved service efficiency and morale.
- Monitored sales trends and customer feedback to inform product offerings, leading to noticeable gains in daily sales.
Education
BACHELORS DEGREE - Cognitive and Behavioral Neuroscience
Loyola University Chicago
Chicago, Illinois05.2027
EMT BASIC LICENSE - Accelerated Program
Denver Health Medical Center
Denver Health07.2025
HIGH SCHOOL DIPLOMA - undefined
Mullen High School
Denver, Colorado05.2023
Skills
- Time Management
- Team Leadership
- Problem Solving
- Health Monitoring
- Conflict Resolution
- Organizational Skills
- Empathy Development
- Communication Skills
- Stress Management
- Adaptability
- Critical Thinking
- Attention to Detail
- Creativity
- Relationship Building
- Negotiation Skills
- Public Speaking
- Project Management
- Crisis Management
- Flexibility
- Motivational Skills
Certification
- EMT IV and Medication Certification, Saving American Hearts, Issued on 12/29/2025
- BLS, American Red Cross - Issued on 03/30/2025- Valid until 03/31/2027
- EMT Certification, NREMT, Valid until 03/31/2028
- EMT State Certification- Illinois and Colorado
Timeline
TEAM MEMBER
Playa Bowls
05.2025 - 08.2025
ELDERLY CARETAKER
Private Family
05.2023 - 08.2023
CHILD CARE PROVIDER
Private Family
05.2023 - 08.2023
TEAM MEMBER/SALES ASSOCIATE
MagPies Newsstand Cafe
05.2021 - 08.2021
EMT BASIC LICENSE - Accelerated Program
Denver Health Medical Center
HIGH SCHOOL DIPLOMA - undefined
Mullen High School
BACHELORS DEGREE - Cognitive and Behavioral Neuroscience
Loyola University Chicago