Abigail Medina
Katy,TX
Summary
Dedicated professional with a strong focus on customer service, call management, and attention to detail. Proven ability to foster positive relationships and ensure efficient front desk operations.
Overview
1
1
Language
8
8
years of professional experience
Work History
Receptionist
Cypress Fairbanks Independent School District
Houston, TX
02.2024 - Current
- Greeted visitors and students warmly upon arrival at the school district office.
- Managed incoming phone calls, directing inquiries to ensure timely responses from appropriate staff.
- Scheduled appointments and maintained calendars for school administrators efficiently.
- Responded to parent inquiries promptly, fostering positive communication with the community.
- Scheduled appointments for school staff, optimizing their time management and availability.
- Maintained an organized filing system for student records and administrative documents.
- Collaborated with team members to streamline front desk operations, enhancing overall workflow efficiency.
Front Desk Receptionist
LA Fitness
Houston, Texas
11.2018 - 03.2023
- Welcomed members and guests with a friendly and professional demeanor.
- Coordinated front desk operations, ensuring a welcoming and organized reception area.
- Processed member check-ins efficiently to ensure smooth flow.
- Assisted members with inquiries about services and memberships.
- Answered incoming calls, efficiently redirected callers to the appropriate personnel, and recorded messages.
- Trained new staff on front desk procedures and customer service standards.
- Processed cash transactions and tracked financial records with high accuracy.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
Some College (No Degree) - Business Administration
Lonestar
Houston, TXSkills
- Front desk operations
- Appointment scheduling
- Call management
- Customer service
- Records management
- Data entry
- Time management
- Visitor management
- Effective communication
- Attention to detail
- Conflict resolution
- Customer and client relations
- Professional demeanor
- Multitasking and prioritization
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Cypress Fairbanks Independent School District
02.2024 - Current
Front Desk Receptionist
LA Fitness
11.2018 - 03.2023
Some College (No Degree) - Business Administration
Lonestar