Abigail Miles-Smith
Princeton,WV
Summary
Dedicated professional with a proven track record in client relations and organizational skills. Experience in managing appointments and overseeing interactions.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Redemption Services
Beckley, WV
01.2026 - Current
- Transport foster children and/or parents to school, supervised visits, doctor appointments etc.
- Oversee parent/child interactions during supervised visits.
- Collaborate with social workers in case information and moving forward.
- Staying with foster children in hotels/hospitals while waiting on placements.
- Working with parents in Adult Skill Building classes and sessions.
- Note taking and communicated to case worker and social workers.
- Time management making appointments with the child's foster parent or biological parents.
- Providing individualized basic needs when necessary for foster child.
Receptionist
Lindsey Optical
Princeton, WV
11.2022 - 02.2026
- Managed multi-line phone system, efficiently directing calls to appropriate personnel.
- Scheduled and coordinated patient appointments, enhancing overall clinic workflow.
- Maintained organized patient records using electronic health record (EHR) software.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Processed insurance claims and verified coverage for seamless billing operations.
- Trained new staff on reception protocols, improving team performance and consistency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Routinely ordered and wrote up contact orders and glasses replacements.
- Assisted in cleaning the office daily.
- Managed the faxes and distributed them according to department.
- Managing referrals.
Front End Manager
Food City
Bluefield, VA
09.2021 - 10.2023
- Supervised front-end operations to ensure efficient customer service and smooth checkout processes.
- Trained and mentored staff on best practices for customer engagement and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed scheduling systems to enhance staff productivity during peak hours.
- Managed and counted money throughout all the different departments in the store, including the lottery machine.
- Resolved customer inquiries effectively, enhancing overall shopping experience and satisfaction.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Issued money orders and Western Union transactions.
- Issued returns and exchanges.
Crew Member
McDonald's
Bluefield, VA
03.2020 - 09.2021
- Operated cash register, processing customer transactions efficiently and accurately.
- Prepared food items following safety and quality standards to ensure freshness.
- Maintained cleanliness of dining area and kitchen, adhering to health regulations.
- Collaborated with team members to enhance service speed during peak hours.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Monitored inventory levels, assisting in stock management to minimize shortages.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Homeschool
Rock, WV05-2020
Skills
- Effective communication
- Helping children with special needs
- Patient
- CPR and first aid
- Computer skills
- Documentation
- Relationship building
- Social skills training
- Progress monitoring
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
Timeline
Paraprofessional
Redemption Services
01.2026 - Current
Receptionist
Lindsey Optical
11.2022 - 02.2026
Front End Manager
Food City
09.2021 - 10.2023
Crew Member
McDonald's
03.2020 - 09.2021
High School Diploma -
Homeschool