Abigail Miller
Kalamazoo,MI
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Driven leader with interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Latitude 42 Brewing Co
11.2021 - Current
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Improved staff retention by fostering a supportive work environment.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Server/Bartender
Latitude 42 Brewing Co
03.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Roosters Wings
02.2019 - 02.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Arts - Business Admin
Kalamazoo Valley Community College
Kalamazoo, MI12.2024
High school diploma -
Three Rivers High School
Three Rivers, MI05.2021
Skills
- POS System Operations
- Training and Coaching
- Service Prioritization
- Restaurant Operations
- Quality Control
- Upselling Strategies
- Training and Mentoring
- Guest Relations
- Staff Management
- Effective communication
- Interpersonal skills
Timeline
Front of House Manager
Latitude 42 Brewing Co
11.2021 - Current
Server/Bartender
Latitude 42 Brewing Co
03.2021 - Current
Server
Roosters Wings
02.2019 - 02.2021
Associate of Arts - Business Admin
Kalamazoo Valley Community College
High school diploma -
Three Rivers High School
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