Abigail Miller
Bloomfield
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
911 Dispatcher
Ontario County Sheriff's Office
08.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
EMT-Basic
Canandaigua Emergency Squad
01.2023 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Trained new EMTs on proper protocols and procedures.
Guest Service Representative
Lollypop Farm, The Humane Society Of Greater Rochester
08.2023 - 07.2024
- Assisted guests with information, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments
Kennel Assistant
Green Valley K9
05.2021 - 10.2021
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
Manager
Shivers Shakes and Cones
06.2017 - 09.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Kennel Assistant
Howlywood Kennels
11.2019 - 05.2021
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
Education
Bachelor of Science - Emergency Management
SUNY Canton
Canton, NY11-2025
Skills
- Critical thinking
- Active listening
- Teamwork and collaboration
- Multitasking and prioritization
- Dependable and responsible
- Team leadership
Timeline
911 Dispatcher
Ontario County Sheriff's Office
08.2024 - Current
Guest Service Representative
Lollypop Farm, The Humane Society Of Greater Rochester
08.2023 - 07.2024
EMT-Basic
Canandaigua Emergency Squad
01.2023 - Current
Kennel Assistant
Green Valley K9
05.2021 - 10.2021
Kennel Assistant
Howlywood Kennels
11.2019 - 05.2021
Manager
Shivers Shakes and Cones
06.2017 - 09.2021
Bachelor of Science - Emergency Management
SUNY Canton
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