Hi, I’m
Ann Gray
Dispatcher
Pelham,AL
Summary
Energetic and composed individual with excellent multitasking abilities including calm decision-making in high-stress situations, Skilled and proficient in emergency response protocols and brings understanding of emergency response processes. Committed to facilitating prompt and accurate dispatching to ensure community and responder safety.
Ready to use and develop crisis management and critical thinking skills in dispatching/ law enforement role.
Overview
8
years of professional experience
1
Certification
Work History
Shelby 911
911 Dispatcher
06.2023 - 10.2024
Job overview
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
RealtySouth-OTM
Realtor Sales Associate
05.2022 - Current
Job overview
- Showed residential properties and explained features, value and benefits of available homes.
- Managed real estate transactions from initiation to closing.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
Fresh Air Concepts
Office Manager
08.2021 - 01.2022
Job overview
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed, scheduled and coordinated office functions and activities for employees.
Yoders Precision Millworks
Marketing Manager
05.2017 - 02.2018
Job overview
- Represented company at local and trade association meetings to promote products.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Prepared and sent proposals to prospective clients.
- Developed social media marketing strategies to help brand company and increase sales.
Education
Louisiana State University At ShreveportShreveport, LA
BBA from Business Mangement
College of Coastal GeorgiaBrunswick, GA
BBA from Business Management
04.2018
University of MississippiUniversity, MS
BBA from Business Management
05.2006
Auburn High SchoolAuburn, AL
High School Diploma
05.2003
Skills
- Service Oriented
- Active Listening
- Critical thinking
- Analytical and Logical Thinking
- Works Well Under Pressure
- Memory retention
- Situational awareness
- Call prioritization
Certification
- APPCO certified
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
- National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
- Real Estate Salesperson License - Alabama Real Estate Commission.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leaveFlexible work hoursPersonal development programsCompany CultureTimeline
911 Dispatcher
Shelby 911
06.2023 - 10.2024
Realtor Sales Associate
RealtySouth-OTM
05.2022 - Current
Office Manager
Fresh Air Concepts
08.2021 - 01.2022
Marketing Manager
Yoders Precision Millworks
05.2017 - 02.2018
Auburn High School
High School Diploma
Louisiana State University At Shreveport
BBA from Business Mangement
College of Coastal Georgia
BBA from Business Management
University of Mississippi
BBA from Business Management