Ciara McDonald
Willingboro,NJ
Summary
Seeking a position to where as I can utilize my skills in customer service, computers, call taking & helping people
Overview
12
12
years of professional experience
Work History
911 Dispatcher
NJSP Call Center
Trenton, NJ
04.2024 - 10.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Package Delivery Driver
Amazon
Bordentown, NJ
09.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Home Health Aide
Githens Center- (Mount Holly, NJ)
02.2018 - 09.2022
- Responsible for caretake of people with disabilities
- Responsible for checking in on a daily basis to make sure they are properly cleansed
- Responsible for having paperwork documented and it has to be written on paper stating all the thing that I did for my clients.
Host
Red Lobster (Delran, NJ)
01.2017 - 02.2018
- Host
- Pleasantly greeted and welcomed guests
- Assisted with seating requests
- Handled cash and credit card transactions
- Worked as part of a team
- Answered telephone calls
- Scheduled reservations
- Received food and beverage orders from guest via telephone
- Actively relayed orders to service attendants.
Shani Baraka Women’s Resource Center – (Newark, NJ)
04.2015 - 01.2018
- Interned as a Staff Assistant
- Responsible for sign in sheet for clients, input clients information in the system
- On a routine basis, responsible for collecting proper data on clients
- Ensure proper data is to input into the system for client confidentiality
- Performs scheduling functions of new and follow-up on clients and discharge clients accordingly.
Dollar Tree (Burlington, NJ, Willingboro, NJ and Mount Laurel, NJ)
09.2012 - 12.2016
- Cashier/Sales Associate/Stocker
- Pleasantly greeted and welcomed customers
- Responsible for count of draw at the beginning/end of shift
- Scanned items
- Bagged items
- Restocked shelves
- Managed and fulfilled product orders.
Education
High School Diploma -
New Jersey Youth Challenge Academy
Fort Dix, NJSkills
- Inter-cultural sensitivity
- Effective listening skills
- Strong leadership skills
- Punctual
- Attention to details
- Compassionate
- Fast learner
- Customer Service
- Time management
- Work well with others
- Multitasking
- Issue resolution
- Patient
- Detailed oriented
- Cashier experience
Timeline
911 Dispatcher
NJSP Call Center
04.2024 - 10.2024
Package Delivery Driver
Amazon
09.2023 - 04.2024
Home Health Aide
Githens Center- (Mount Holly, NJ)
02.2018 - 09.2022
Host
Red Lobster (Delran, NJ)
01.2017 - 02.2018
Shani Baraka Women’s Resource Center – (Newark, NJ)
04.2015 - 01.2018
Dollar Tree (Burlington, NJ, Willingboro, NJ and Mount Laurel, NJ)
09.2012 - 12.2016
High School Diploma -
New Jersey Youth Challenge Academy