Taminika Peters
Dispatcher- 911
Decatur,GA
Summary
Professional with a strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for a collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Central EMS
04.2023 - Current
- Utilized a multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, and police services.
- Created reports documenting daily operations, including incident logs and follow-up investigations.
- Dispatched medical crews to accident scenes.
- Advised supervisors on new methods for improving the efficiency of operations within the communications center.
- Ensured all policies and procedures were followed under local laws and regulations governing 911 services.
- Used radio, telephone, and computer systems to update first responders with new information.
- Responded to emergency calls routed by an automatic distribution system.
Credit Card Specialist
TTec Contractor / Bank of America
04.2020 - 06.2022
- Responded to inquiries from customers regarding their credit cards and accounts.
- Resolved disputes over billing errors or unauthorized charges.
- Maintained accurate records of customer interactions and transactions.
- Identified opportunities for cross-selling additional products or services to customers.
- Ensured timely processing of payments received from customers via mail or electronic transfer.
- Monitored and maintained compliance with internal controls and government regulations.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
Communications Dispatcher
Grayco Communications / Comcast
09.2017 - 10.2019
- Maintained a log of all incoming and outgoing calls, including type of call and response time.
- Transmitted messages using radios, telephones, computers or other communication devices according to established protocols.
- Monitored multiple radio channels simultaneously while maintaining accurate records of all communications.
- Provided support services such as researching address information and locating individuals or vehicles via GPS systems.
- Utilized computer-aided dispatch software programs for data entry, tracking unit locations and updating incident statuses.
- Performed administrative duties such as filing reports, entering data into databases and preparing daily activity logs.
- Coordinated with field personnel during high volume periods
- Utilized mapping systems, such as Google Earth or ArcGIS, to determine the best routes for responding units.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for over 100 drivers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Education
- Basic EMT
Central Ems Non- Certified
Roswell, GA01-2023
Medical Assisting Certification - Medical Assisting
Brown Mackie College - Atlanta
03-2009
High School Diploma -
Redan High School
Stone Mountain, GA06-1996
Skills
- Computer-based dispatch systems
- Information Gathering and Relay
- EMS Dispatch
- Map reading abilities
- Database Queries
- Teamwork and Collaboration
- Data Entry
- Call Management
- EMD Coding Non-Certified
- Microsoft
Certification
- CPR
- HIPPA
- 911 EMD TRAINING - NON CERTIFIED
Timeline
911 Dispatcher
Central EMS
04.2023 - Current
Credit Card Specialist
TTec Contractor / Bank of America
04.2020 - 06.2022
Communications Dispatcher
Grayco Communications / Comcast
09.2017 - 10.2019
Medical Assisting Certification - Medical Assisting
Brown Mackie College - Atlanta
High School Diploma -
Redan High School
- Basic EMT
Central Ems Non- Certified
References
References available upon request.