Junorae Fagaautau
Puyallup
Summary
To secure a challenging position in a growth oriented, esteemed organization that will utilize my knowledge to drive excellent customer service. Adaptable professional with proven analytical, critical thinking, and problem-solving skills. Aiming to leverage my abilities to successfully fill role at your company. Frequently praised as hard-working by my peers. I can be relied upon to help your company reach its goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Thurston County 911
Olympia, WA
05.2025 - Current
- Received and prioritized emergency calls, ensuring prompt response to critical situations.
- Coordinated communication between dispatch teams and first responders, enhancing operational efficiency.
- Monitored multiple radio frequencies, providing real-time updates to emergency personnel in the field.
- Maintained accurate logs of all dispatched calls, contributing to data integrity and record-keeping.
Customer Service Representative
United Airlines
SeaTac, WA
10.2022 - 05.2025
- Provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage.
Customer Service Agent
American Airlines
SeaTac, WA
10.2016 - 07.2021
- Dealing with passenger inquiries about flight departure and arrivals, checking in passengers and giving seat numbers, providing boarding passes and luggage labels, informing passengers on luggage restrictions, assisting passengers with travel questions and rerouting passenger routes, exceptional knowledge and ability to deal with the public and people from various backgrounds.
Administrative Assistant
Fred Meyer Distribution Center
Puyallup, WA
05.2016 - 10.2016
- Answer, screen and transfer inbound phones calls, receive and direct visitors and clients, general clerical duties including photocopying, fax and mailing, handle requests for information and data, prepare and modify documents including correspondence, reports, drafts, memos or supervisors, schedule and coordinate meetings, appointments, and travel arrangements for managers or supervisors, coordinate maintenance of office equipment, coordinate and maintain records for staff, telephones, parking and petty cash, record, compile, transcribe and distribute minutes of meetings.
Sales Coordinator/Administrative Assistant
The Plaza Suites Silicon Valley Hotel
Santa Clara, CA
11.2015 - 02.2016
- Manage and update group reservations and meeting room reservations, coordinate all group requests once the contract has been signed and over all details regarding billing and special requests to FOM or Front Desk, input all rooming lists, payment method, coordinate set up of all meeting spaces with all departments, book all AV equipment and Catering, assist Director of sales with tasks, reports, contracts and follow up.
Front Desk Supervisor
San Jose Airport Garden Hotel
San Jose, CA
11.2014 - 11.2015
- Oversee general operation of the hotel when the Director of Rooms or Front Desk Manager is not present, set the tone and example of guest service and guest satisfaction for all colleagues, has specific responsibility for overseeing specific shifts of the Front Desk, participates in the managing, overseeing and training the Front desk personnel, acts as a liaison with the Front Desk Manager and/or DOR concerning Front Desk colleagues, does daily check of the previous day's work, i.e
- Posting, deposits, cash reports and petty cash reports, handles guest incidents in reporting via Home Office and contacting the Risk Manager for guidance on claims reporting to carrier, ensures that processing of all incidents is done timely, meets weekly with the Front Desk Manager, if applicable, or DOR to discuss projects, progress and items that need resolution, perform accurate check-ins and check-outs of guests daily, assign guest rooms/issue room keys, ascertain guest payment and billing information, answer guests requests/cancellations/reservations, address the guests' rewards level (Preferred, Gold, Platinum, and Ambassador), engage each guest as a unique individual and listen attentively to their requests.
Reservations Clerk/Front Desk/Night Auditor
San Jose Airport/Sheraton Hotel
San Jose, CA
12.2013 - 11.2014
- Greeted all guests upon arrival and ensured fast and professional check-in process, reviewed accounts and charges with guests in the check-out procedure, verified customer's identification and credit card to stay, assigned room keys, answered inquiries related to the hotel services and amenities, took messages and ensured their quick delivery, handled multiple incoming phone calls.
Caller/Auditor
Jpd Financial
San Jose, CA
05.2011 - 11.2013
- Conduct comprehensive financial audits, federal and state compliance audits, and agreed-upon procedures, perform analytical procedures/analyses to detect unusual financial statement relationships, perform internal control and substantive testing's, identify and communicate accounting and auditing matters to seniors and managers, propose adjusting journal entries and discuss audit findings with clients.
Payroll Clerk
US Census Bureau
San Jose, CA
04.2010 - 02.2011
- Maintains payroll information by collecting, calculating, and entering data, updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers, prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages, determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments.
Dispatcher
Ontrac
San Jose, CA
04.2009 - 01.2010
- Responsible for Customer service, heavy phone volume, price quotes and tracking shipments, dispatcher for local city drivers, posted sales calls, responsible for t-conning loads to obtain delivery to the proper destination, posted checks, charged for additional assessorial, arrival of all incoming trailers into proper doors unloaded and reloaded.
Education
High school -
William C. Overfelt High School
San Jose, CA06.2008
Skills
- Excellent Customer service skills
- Detail Oriented
- Paperwork Processing
- Call Management
- Complaint resolution
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Administrative Support
- Conflict Resolution
- Typing 65 WPM
- Building rapport
- Customer Support
- Call Center
- Auditing
- Time management
- Sales
- Communication skills
- Front desk
- Microsoft Outlook
- Microsoft Powerpoint
- Office experience
- Clerical experience
- Filing
- Office management
- Customer Relations
- Dispute Resolution
- Clerical Support
- De-Escalation Techniques
- Critical Thinking
Certification
Driver's License
Additional Information
Skills & Abilities:
Excellent customer service skills; able to quickly and diplomatically resolve customer issues. I always maintain a positive attitude to insure customer's experience is memorable and pleasant. I'm great at multi-tasking, even in a fast-paced environment. Excellent written and verbal skills. Exceptional ability to work independently or with colleagues to achieve company goals; solid team player, hard worker; motivated; detail oriented. Efficient in Galaxy, Opera, Lightspeed and Micros.
Timeline
911 Dispatcher
Thurston County 911
05.2025 - Current
Customer Service Representative
United Airlines
10.2022 - 05.2025
Customer Service Agent
American Airlines
10.2016 - 07.2021
Administrative Assistant
Fred Meyer Distribution Center
05.2016 - 10.2016
Sales Coordinator/Administrative Assistant
The Plaza Suites Silicon Valley Hotel
11.2015 - 02.2016
Front Desk Supervisor
San Jose Airport Garden Hotel
11.2014 - 11.2015
Reservations Clerk/Front Desk/Night Auditor
San Jose Airport/Sheraton Hotel
12.2013 - 11.2014
Caller/Auditor
Jpd Financial
05.2011 - 11.2013
Payroll Clerk
US Census Bureau
04.2010 - 02.2011
Dispatcher
Ontrac
04.2009 - 01.2010
High school -
William C. Overfelt High School