Abigail Mojica
ALTAMONTE SPRINGS,FL
Summary
Results-oriented professional prepared for role in collections. Skilled at managing overdue accounts and implementing collection strategies that enhance recovery rates. Known for excellent collaboration and adaptability, ensuring seamless team operations and goal attainment. Proficient in communication and problem-solving, valued for reliability and flexibility.
Overview
26
26
years of professional experience
Work History
Bilingual Collection Representative
Synchrony Bank
06.2016 - Current
- Was responsible for the collection of delinquent accounts
- Met monthly goals.
- Flourished in a high volume fast paced environment.
- Evaluated accounts and recommended appropriate action throughout the collection cycle.
- Take payments thru the speed pay program.
- Answer questions based on Genius assistance also routed the account to a proper code.
- Documented all collection attempts accurately and truthfully.
- Addressed discrepancies and processed credits and refunds when required and approved by company rules.
- Successfully resolved account with debts collecting the correct amount dues.
Department Manager
Walmart
05.2003 - 06.2013
- Ten years of experience in the handling of sales and retail departments
- Highly developed skill in sales negotiation and customer service
- Flexible personable and communicative able to work with and manage various personalities under even stressful circumstances
- Sound ability to design and implement business procedures systems and techniques
- Managed stock mix and levels and merchandise presentations to maximize buyer experience
- Worked with Human Resources in selection hiring training and evaluation of personnel
- Supported General Manager in the administration of inventory control
Medical Billing and Coding Specialist
Nuscan Center
08.2000 - 08.2002
- Provide administrative support to physicians and interpret medical reports and data to assign ICD-9 and ICD-10 codes; enter diagnosis codes and patient information into billing software.
- Update and manage diagnosis lists, coordinate routine documentation and coding audits, and execute qualitative analysis of discharged charges.
- Follow and maintain currency on coding, sequencing, and procedures best practices and updates.
- Review and validate accuracy of charges, including dates of service, services provided, location, patient identification, and provider signature.
Education
Medical Billing Certificate - Secretary, Medical Billing
EDIC Institute
Caguas, Puerto RicoSkills
- Skip tracing resources
- Strong knowledge of FDCPA TCPA and FRC
- Legal collections experience
- Good negotiator
- Confident clear communication
- Microsoft Office/Outlook
- FDR/ Speed Pay/Genius/Workstation/Statement/Statement Reprints
- Team work and Customer Service
Accomplishments
- Experience in debt collection and skip tracing. Expert listening and negotiating skills. Goal oriented bilingual individual with strong analytical and critical thinking skills. Customer-focused customer service professional with strong in-bound and out-bound call center experience.
- Excellent communication skills. Collaborates well with clients, teams and managers.
- Diplomatically resolve customer complaints.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bilingual Collection Representative
Synchrony Bank
06.2016 - Current
Department Manager
Walmart
05.2003 - 06.2013
Medical Billing and Coding Specialist
Nuscan Center
08.2000 - 08.2002
Medical Billing Certificate - Secretary, Medical Billing
EDIC Institute