Abigail Monahan
Fall River,MA
Summary
Dependable and motivated college student with several years of customer service and leadership experience in fast-paced retail and food service environments. Demonstrated ability to manage multiple responsibilities, support team members, and provide professional, customer-focused service while balancing academic commitments. Known for reliability, strong communication skills, and a consistent work ethic.
Overview
5
5
years of professional experience
Work History
Shift Leader
Piezoni's
Taunton, Massachusetts
04.2021 - Current
- Lead and support daily shift operations to ensure efficient service and a smooth workflow.
- Handle in-person and phone orders, while addressing customer concerns professionally.
- Assist with employee scheduling, and provide guidance to staff members.
- Perform food preparation, dough production, inventory organization, and general operational duties.
- Maintain cleanliness, organization, and safety in a high-volume environment.
Sales Associate
Kohl's
Taunton, Massachusetts
09.2020 - 01.2021
- Assisted customers with product selection and inquiries.
- Restocked sales floor with merchandise as needed.
- Collaborated with team members to enhance customer experience.
- Participated in inventory management and stock audits.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Associate of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA05-2027
High School Diploma -
Somerset Berkley Regional High School
Somerset, MA06-2022
Skills
- Customer Service & Communication
- Leadership & Team Collaboration
- Point-of-Sale (POS) Systems
- Cash Handling & Order Processing
- Microsoft Word & Excel
- Google Docs & Google Workspace
- Time Management & Multitasking
- Problem Resolution
References
References available upon request.
Timeline
Shift Leader
Piezoni's
04.2021 - Current
Sales Associate
Kohl's
09.2020 - 01.2021
Associate of Science - Criminal Justice
Bridgewater State University
High School Diploma -
Somerset Berkley Regional High School