Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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MONIKA KUTSEVA

Elk Grove Village

Summary

Motivated and enthusiastic professional eager to grow in a dynamic and challenging work environment. Fast learner with a strong work ethic, committed to continuous learning and improvement. Skilled in customer service, data entry, and communication, with a proven ability to contribute positively as a reliable and proactive team member.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dunkin Doughnuts & Baskin Robbins
07.2022 - Current


  • Managed daily store operations including customer service, food safety, and cleanliness
  • Trained new employees and supported team development
  • Fostered strong customer relationships and ensured a high level of satisfaction
  • Handled cash register operations, inventory checks, and scheduling
  • Strong communication and customer service skills

Data Entry Clerk

Ace Transportation
07.2024 - 11.2024


  • Utilize McLeod Software to input and verify load details, including pickup and delivery times and locations
  • Proofread and analyze BOLs and MC documents for accuracy
  • Communicate with brokers, dispatchers, and drivers to resolve issues and ensure smooth operations
  • Support dispatch team with daily tasks and follow up on discrepancies
  • Demonstrate strong teamwork and multitasking in a fast-paced environment

Education

High School Diploma -

ELK GROVE HIGH SCHOOL
01.2024

Business and Finance and marketing

HARPER COLLEGE
05.2025

No Degree - Real Estate License

Sure Win Real Estate Education
Des Plaines, IL
06-2025

Skills

  • Data Entry & Analysis
  • Organization & Time Management
  • Microsoft Office Suite
  • Customer Service & Communication
  • Proofreading & Attention to Detail
  • Motivated team player
  • Flexibility in learning and adjusting to changes

LANGUAGES

English: Fluent
Bulgarian: Fluent

Timeline

Data Entry Clerk

Ace Transportation
07.2024 - 11.2024

Shift Leader

Dunkin Doughnuts & Baskin Robbins
07.2022 - Current

Business and Finance and marketing

HARPER COLLEGE

High School Diploma -

ELK GROVE HIGH SCHOOL

No Degree - Real Estate License

Sure Win Real Estate Education

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MONIKA KUTSEVA