Ashley Marcum
4409 Oak Creek Dr
Summary
Dynamic and results-oriented professional with extensive experience in inventory management and customer service. Experience in roles requiring cash management and conflict resolution, enhancing team efficiency and customer satisfaction. Skilled in data entry and software applications, adept at driving sales and operational goals with precision and a proactive approach.
Overview
10
10
years of professional experience
Work History
Shift Leader
Ramen Tatsu-ya
07.2024 - Current
- Completed cash and credit card transactions accurately using POS operating system.
- Communicate between management and other positions to ensure present and future goals are fulfilled.
- Monitor daily operations and coach team members to guarantee performance expectations are met on time and efficiently.
- Assist with training new team members, and with coaching current team members.
- Resolve customer issues and complaints.
- Communication with the team to prevent issues in future opportunities, as well as providing exchanges and returns when necessary.
- Manage transactions to ensure that pricing is accurate and correct inventory is reflected in the computer system.
- Count and balance cash/register system at beginning and end of shift.
Key Holder
MMK Holdings Lp.
04.2023 - 06.2024
- Preformed opening and closing store procedures by counting/balancing cash drawers, depositing nightly drop, and receiving change order.
- Assisted in hiring and training new team members.
- Count high-selling inventory before and after store hours.
- Order and receive merchandise from the warehouse, and identify discrepancies between the two.
- Inventory data entry on a twice-daily basis, and assistance with company-wide inventory counts and data entry.
- Handling customer transactions, questions, phone calls, and resolving complaints. Providing exchanges or returns when needed.
Vitamin Clerk
Sprouts Farmers Market Inc, Grocery
02.2016 - 07.2019
- Department-wide ordering from 15+ vendors.
- Daily check and data entry of current inventory.
- Helping customers locate products and providing customers with acceptable product substitutions when necessary.
- Resolve customer complaints/issues.
- Stocking inventory daily and making sure the department is tidy and well presented.
- Use Excel to provide daily schedules and keep up with inventory/sale expectations.
Server
The Boat
01.2015 - 06.2017
- Handling cash and providing change through out shift.
- Making sure that customers needs are met in a timely manner. Working with team members to ensure that their customers needs are also met.
- Properly receiving and relaying information from customers to the kitchen.
- Counting and balancing the till at the end of the night.
Education
Diploma -
Anderson Highschool
Austin Texas06.2013
Skills
- Cash Management
- Building Client Rapport
- Data analysis and conflict resolution
- Data entry
- Inventory Management
- Software Familiarity
- Sales Data Analysis
Timeline
Shift Leader
Ramen Tatsu-ya
07.2024 - Current
Key Holder
MMK Holdings Lp.
04.2023 - 06.2024
Vitamin Clerk
Sprouts Farmers Market Inc, Grocery
02.2016 - 07.2019
Server
The Boat
01.2015 - 06.2017
Diploma -
Anderson Highschool
Similar Profiles
Cassie BarronCassie Barron
Assistant General Manager at Ramen Tatsu-yaAssistant General Manager at Ramen Tatsu-ya
Bradley PeelerBradley Peeler
Supervisor at DipDipDip Tatsu-YaSupervisor at DipDipDip Tatsu-Ya
Vin FloresVin Flores
Director of Operations - Full Service Concepts at Tatsu-ya GroupDirector of Operations - Full Service Concepts at Tatsu-ya Group