Evelyn Sanchez
Los Angeles,CA
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Shift leader
Wingstop
08.2025 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Inventory counts nightly
- Delegation with team
- Team player
- Resolve any issues with customers
- Process refunds
- Cash handling. Count registers and safe counts at the end of everyday
- Completed cash and credit card transactions accurately using POS software.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Upselling
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Supervisor
Tocaya Organica
Los Angeles , CA
08.2023 - 01.2026
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Processed customer payments by cash or credit card accurately and efficiently.
- Assisted in training new employees on proper cash handling techniques.
- Counted and balanced cash drawer at the beginning and end of shift.
- Handled money according to company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card
- Reason for leaving was due to company closing several locations and went into bankruptcy unfortunately
Shift Lead Manager
Zankou Chicken
West Hollywood , CA
02.2020 - 07.2023
- Trained new employees on procedures, policies, and job functions.
- Assisted in the development of short-term goals for each shift.
- Monitored performance of staff to ensure quality standards were met.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Adhered to all health and safety guidelines while managing the shif
- Inspected equipment before use to ensure it was functioning properly.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Analyzed sales data to identify trends and opportunities for growth.
- Managed daily cash intake by counting out registers and tabulating profits.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Scheduled team members for shifts based on business needs and customer demand.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
High School Diploma -
Central City Value High School
06-2021
Skills
- Customer service
- Inventory management
- Employee training
- Team building
- Cash handling
- Scheduling
- Problem solving
- Health and safety compliance
- Inventory control
- Goal setting
- Multitasking
- Time management
- Phone etiquette
- Communication skills
- Cash management
- Cash register operation
- Payment processing
- Cash handling expertise
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Education and Training
other
Languages
4,4
Timeline
Shift leader
Wingstop
08.2025 - Current
Supervisor
Tocaya Organica
08.2023 - 01.2026
Shift Lead Manager
Zankou Chicken
02.2020 - 07.2023
High School Diploma -
Central City Value High School