Abigail Najera
Oklahoma City
Summary
Bilingual Member Specialist with a proven track record of high productivity and operational efficiency. Expert in driving membership growth and resolving complex financial and account discrepancies to ensure member retention. A dedicated professional with deep operational knowledge, recognized for supporting peers and maintaining seamless frontline operations.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Member Specialist
Sam’s club
Oklahoma City
07.2024 - Current
- Drive member growth and revenue by actively creating new memberships and processing credit card applications.
- Serve as a primary point of contact for membership troubleshooting, resolving complex account issues to ensure member retention.
- Coordinate directly with Synchrony Bank to resolve financial discrepancies and account errors, ensuring a seamless member experience.
- Facilitate the training of new employees on company policies and customer service excellence.
- Utilize bilingual skills to assist a diverse customer base, ensuring clear communication and professional service.
- Manage high-volume transactions and inquiries with precision and professionalism.
Sales Associate
Old Navy
Oklahoma City
11.2022 - 02.2024
- Optimized floor organization and visual standards to improve the customer shopping experience.
- Drove revenue growth by effectively persuading customers to enroll in store credit programs.
- Organized merchandise displays to enhance visual appeal and drive sales.
- Managed inventory by restocking shelves and tracking product levels.
- Processed retail transactions with speed and accuracy in a fast-paced environment.
Volunteer
University of Oklahoma
Norman
10.2023 - 12.2023
Shift Leader
Golden Chick
Oklahoma City
08.2021 - 08.2022
- Managed daily store opening and closing procedures, ensuring all safety and security protocols were met.
- Oversaw financial accuracy by verifying cash drawers and managing deposits.
- Acted as the primary point of contact for resolving customer complaints to enhance brand loyalty.
- Supervised team performance during shifts to maintain service speed and quality.
Server
Romo Staffing
Oklahoma City
11.2019 - 05.2021
- Coordinated event logistics, including organization, service, and site cleanup.
Education
Epic Charter Schools
Oklahoma City, OKSecurity - Law Enforcement
Metro Tech
Oklahoma City, OK 09.2023 - 05.2024
Skills
- Membership growth
- Account management
- Credit processing
- Customer retention
- Bilingual customer service representative
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Member Specialist
Sam’s club
07.2024 - Current
Volunteer
University of Oklahoma
10.2023 - 12.2023
Security - Law Enforcement
Metro Tech
09.2023 - 05.2024
Sales Associate
Old Navy
11.2022 - 02.2024
Shift Leader
Golden Chick
08.2021 - 08.2022
Server
Romo Staffing
11.2019 - 05.2021
Epic Charter Schools