Abigail Neilson

Member Experience and Client Coordination

• Facilitated seamless member interactions as the main contact point, enhancing the brand experience.
• Delivered guided tours and detailed service offerings, boosting membership sales.
• Maintained CRM accuracy for efficient onboarding, enhancing client satisfaction.
• Created impactful, branded materials to support consistent marketing efforts.

Operations and Event Support

• Coordinated meeting room bookings, will signings, and business events, ensuring smooth scheduling and readiness.
• Orchestrated member engagement events, strengthening retention and community ties.
• Managed daily office operations: opening/closing, inventory, mail handling, and preparing private offices for new or prospective members.

Legal and Executive Support

• Provided administrative and calendar support to attorneys, scheduling client consultations, managing sensitive communications, and relaying case information professionally.
• Collected consultation fees over the phone and maintained accurate intake records.
• Flagged time-sensitive or high-priority matters, proactively informing attorneys of special cases.

• Managed scheduling via telephone and email directly with customers.
• Solved customer needs and questions in a timely and proficient manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Managed daily social media interactions with fans and followers.
• Conducted market research to identify trends in music promotion online.
• Tracked social media metrics to determine audience growth rate, volume and reach.
• Prepared monthly calendar to manage online content across multiple platforms.
• Developed and executed marketing campaigns aligned with brand strategy.
• Analyzed single-release campaign performance data to inform strategic decisions.
• Implemented SEO best practices to improve website visibility and ranking.