Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josiah Merkel

Summary

Dynamic Member Services Coordinator with a proven track record at Portland Timbers FC, excelling in customer service and relationship building. Successfully manage 800+ membership accounts, enhancing retention through strategic upselling and premium customer service. Proficient in club management software, driving member satisfaction and loyalty through personalized outreach and high-touch support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Services Coordinator

Portland Timbers FC - Peregrine Sports, LLC
08.2021 - Current
  • Managed 800+ annual membership renewals and account servicing for Timbers FC, driving retention and revenue through upselling, cross-selling, and referrals.
  • Delivered high-touch customer service via in-season check-ins, game-day support, and personalized outreach, enhancing member satisfaction and loyalty.
  • Coordinated member benefits, events, and upgrade processes, while maintaining accurate records in SeatGeek and Microsoft Dynamics CRM.
  • Supported ticket operations, strategic planning, and administrative tasks, contributing to overall department efficiency and fan engagement.

Member Services Coordinator

Portland Thorns FC - Formally Peregrine Sports, LLC
08.2021 - 12.2024
  • Managed 400+ annual membership renewals and account servicing for Thorns FC, driving retention and revenue through upselling, cross-selling, and referrals.
  • Same role as that with Timbers FC up until team sale and ownership transition.
  • Assisted with processes as team ownership and administrative duties transitioned over to a new staff.

Member Services Specialist

Multnomah Athletic Club
08.2018 - 07.2021
  • Reporting and tracking of membership category turnover on monthly basis
  • Expert knowledge on club policy and member needs of ~ 22,000 accounts
  • Managed member lockers, account status transactions, financial adjustments
  • Managed the onboarding of new members (communication, initiation fee payments,
    data, club tours)
  • Provided first class customer service within first-class athletic club to diverse array of
    members
  • Provided administrative support to Membership Committee and club governance through expertise on policy/procedure and institutional knowledge, and served as a
    communications liaison between members, club governance, and staff)
  • Provided administrative assistance and historical knowledge to the Membership Committee during an update the the club's membership policies and procedures
  • Served on club safety committee
  • Provided support to club initiatives towards diversity, equity, and inclusion

Senior Sports Program Associate

Department of Rec Sports - Oregon State University
06.2015 - 03.2018
  • Provided support for the coordination, administration and supervision of the Sport
    Programs Department
  • Responsibilities included the oversight, supervision, training, and evaluation of 16-18
    Intramural Supervisors, and 7 sport clubs
  • Responsible for the knowledge of program policies and procedures
  • Worked closely with administrative staff, peers, and participants to ensure programs
    were delivered positively, efficiently, and safely

Education

Bachelor of Science - Kinesiology

Oregon State University
Corvallis, OR
03-2018

Skills

  • Customer Service
  • Club/Recreational Management Software
  • Microsoft Office Programs
  • Verbal/Written Communication
  • Relationship Building
  • Project Management
  • Event Planning
  • Conflict Management

Certification

SafeSport Certified

Timeline

Member Services Coordinator

Portland Timbers FC - Peregrine Sports, LLC
08.2021 - Current

Member Services Coordinator

Portland Thorns FC - Formally Peregrine Sports, LLC
08.2021 - 12.2024

Member Services Specialist

Multnomah Athletic Club
08.2018 - 07.2021

Senior Sports Program Associate

Department of Rec Sports - Oregon State University
06.2015 - 03.2018

Bachelor of Science - Kinesiology

Oregon State University

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