Alexa Pena
Bronx,NEW YORK
Summary
Resourceful Member Services Coordinator known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and membership retention strategies. Excel at communication, problem-solving, and adaptability, using these soft skills to navigate member needs successfully and enhance service delivery.
Overview
1
1
Language
5
5
years of professional experience
Work History
Member Services Coordinator
All American Home Care Agency
Bronxville, New York
03.2023 - Current
- Answered phones to resolve customer inquiries and directed calls to appropriate staff members to enhance service efficiency.
- Processed applications, renewals, and cancellations of membership accounts efficiently.
- Organized monthly surveys to assess service quality and identify areas for improvement in member satisfaction.
- Scheduled home visits for healthcare professionals to ensure timely service delivery.
- Coordinated care plans for clients with diverse health needs.
- Trained new staff on policies and procedures related to client care coordination.
- Monitored compliance with health regulations and safety standards in home care services.
- Facilitated ongoing communication between clients, caregivers, and healthcare providers to ensure coordinated care and address client needs.
- Ensured compliance with federal regulations governing home health agencies such as HIPAA privacy rules.
- Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
Cashier
Ctown Supermarket
Bronxville, New York
09.2021 - 02.2023
- Managed cash register operations, including cash handling and balancing drawers.
- Processed customer transactions accurately and efficiently at the checkout.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Restocked shelves and organized merchandise to enhance product visibility and access.
- Completed tasks to support team operations during shifts.
Education
High School Diploma -
Pan American International High School
Bronx, NY06-2022
Skills
- Care coordination
- Care plan development
- Compliance monitoring
- Client engagement
- Staff training
- Database management
- Microsoft Office
- Attention to detail
- Time management
- Problem solving
- Relationship building
Languages
Spanish
Professional
Timeline
Member Services Coordinator
All American Home Care Agency
03.2023 - Current
Cashier
Ctown Supermarket
09.2021 - 02.2023
High School Diploma -
Pan American International High School