LEYLA MOHAMED
Kent,WA
Summary
Healthcare management professional with a Bachelor of Science in Health Information Management. Expertise in healthcare administration, patient coordination, and medical office operations. Skilled in HIPAA compliance and electronic health records, enhancing patient-centered services and care quality. Background in member services drives improved client satisfaction and operational efficiency through effective collaboration and conflict resolution.
Overview
1
1
Language
5
5
years of professional experience
Work History
Member Services Coordinator
YMCA
Kent, WA
03.2025 - 03.2026
- Partnered with staff to streamline daily operations and improve service delivery.
- Coordinated training sessions for staff to ensure exceptional customer service delivery.
- Maintained accurate records and protected confidential information.
- Developed and implemented member engagement programs to enhance community connection.
- Led initiatives to increase membership retention through targeted communication strategies.
- Analyzed member data to identify trends and inform strategic decision-making processes.
Home Health Aide
United Indians Of All Tribes]
Federal Way, WA
01.2022 - 02.2025
- Developed individualized service plans in collaboration with families to promote self-sufficiency.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Developed and maintained positive relationships with patients and families, enhancing overall care experience.
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Implemented program improvements based on feedback, enhancing service delivery outcomes.
Medical Office Assistant
Family Care Of Kent
Kent, WA
09.2020 - 12.2022
- Coordinated patient scheduling for routine, urgent, and follow-up appointments to optimize clinic workflow.
- Collaborated with clinical and administrative staff to support daily operations.
- Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
- Managed front desk operations, enhancing patient experience through effective communication.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
Education
Bachelor of Science - Health Information Management
Western Governors University
01-2026
Skills
- Customer service management
- Office administration
- Member data analysis
- Member engagement coordination
- EHR/EMR utilization
- Member engagement
- Appointment scheduling
- Community outreach coordination
- Health data administration
- Community resource management
- Membership database management
Affiliations
American Health Information Management Association (AHIMA)
Languages
Somali
Full Professional
Timeline
Member Services Coordinator
YMCA
03.2025 - 03.2026
Home Health Aide
United Indians Of All Tribes]
01.2022 - 02.2025
Medical Office Assistant
Family Care Of Kent
09.2020 - 12.2022
Bachelor of Science - Health Information Management
Western Governors University