Chadwick Lahti
TriHealth
Cincinnati,OH
14
years of professional experience
Talented Health and Wellness Professional brings top-notch communication and relationship-building abilities. Successful at facility operations with a positive sales driven attitude. Excels at encouraging staff and making independent decisions.
Work History
Member Services Coordinator
1 Year 6 Months- Managed member inquiries and resolved issues promptly, ensuring high-quality support standards.
- Streamlined scheduling processes, improving appointment availability and efficiency.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Center Director
3 Months- Directed all aspects of facility operations.
- Oversaw compliance with state and national accreditation standards, maintaining center's high-quality status.
- Managed center budget for optimal resource allocation and financial stability.
Operations Manager
3 Years 5 Months- Oversaw sales, fitness, and member services teams.
- Oversaw financial management, budget management, accounting and payroll activities.
- Recruited, hired and trained new employees on application of projects, customer relations and customer service.
Member Services Manager
2 Years- Oversaw member services and sales teams.
- Developed and implemented training strategies for new member services sales employees, fostering a knowledgeable and effective sales team.
- Designed and implemented new strategies to enhance member interaction and satisfaction.
Sales Lead
2 Years 3 Months- Used a complete sales process including a deep discovery, thorough tour according to needs, recap of amenities and presented specialized options to the prospects to achieve new members.
- Managed and retained existing client accounts.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Oversaw all sales associates.
Personal Trainer
2 Years 5 Months- Communicated with clients to determine goals and performed client assessments.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
Member Services Associate
1 Year 8 Months- Assisted members with inquiries, providing exceptional customer service and support.
- Managed member accounts, ensuring accurate information and timely updates.
Fitness Instructor
2 Years 7 Months- Taught various group exercise classes and planned activities to give gym members different fitness options.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
Associate
8 MonthsLead Court Monitor
2 YearsEducation
- Health And Fitness Technology
Skills
Team Leadership
Customer Service Management
Sales Promotion
Communication
Facility Management
Timeline
Member Services Coordinator
TriHealth
2025.02 - CurrentRead More
Center Director
Power Wellness (Mercy Healthplex)
2024.11 - 2025.02Read More
Operations Manager
Power Wellness (Mercy Healthplex)
2021.06 - 2024.11Read More
Member Services Manager
Power Wellness (Mercy HealthPlex)
2019.06 - 2021.06Read More
Sales Lead
Midtown Athletic (Mercy Healthplex)
2017.03 - 2019.06Read More
Personal Trainer
Midtown Athletic (Mercy Healthplex)
2016.08 - 2019.01Read More
Member Services Associate
Midtown Athletic (Mercy Healthplex)
2014.12 - 2016.08Read More
Associate
Brickman Landscaping
2014.03 - 2014.11Read More
Fitness Instructor
SkyZone Entertainment
2014.01 - 2016.08Read More
Lead Court Monitor
SkyZone Entertainment
2012.03 - 2014.03Read More
Sportsmetrics Certification
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NASM-CES
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ACSM-CPT
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Cincinnati State Technical And Community College
from Health And Fitness Technology
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