Summary
Overview
Work History
Education
Skills
Timeline
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Michael O’Riley

Spring,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Member Services Coordinator

Recuro Health
09.2023 - Current
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Scheduled Consultations for our patients with licensed Doctors in multiple states.
  • Also, assisted with calling in prescription for patients to pharmacies in multiple states.

Warehouse Worker

RR Donnelley
03.2022 - 05.2023
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Recognized defective material and reported issues to management.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Staged and sorted multiple types of products for loading.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Utilized proper techniques for lifting, packing and handling heavy objects.

Machine Operator

StanPac USA LLC
10.2019 - 03.2022
  • Utilized fastening equipment to fasten, package and stack materials and products.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Verified production orders prior to starting set-up.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Met or exceeded target for on-time customer shipments.

Education

Diploma - General Studies

Brenham High School
Brenham, TX
05.2016

Skills

  • Problem-Solving
  • Microsoft office expertise
  • Data entry proficiency
  • Recordkeeping strengths
  • Policies and procedures adherence
  • Following scripts
  • High-energy attitude
  • Adaptability and flexibility
  • Multitasking
  • Call metrics
  • Team collaboration
  • Inbound and outbound calling
  • Issue and complaint resolution
  • Performance Management
  • Scheduling Flexibility
  • Quality Control
  • Teamwork and Communication
  • Time Management
  • Physician Assistance

Timeline

Member Services Coordinator

Recuro Health
09.2023 - Current

Warehouse Worker

RR Donnelley
03.2022 - 05.2023

Machine Operator

StanPac USA LLC
10.2019 - 03.2022

Diploma - General Studies

Brenham High School

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Michael O’Riley