Abigail Oder
Cincinnati,Ohio
Summary
Highly motivated and experienced leader with a passion for customer service. Recognized for enhancing service deliverables while delivering top notch customer service. Strong team player with the ability to adapt and work well with others.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
DICK'S Sporting Goods
10.2022 - 08.2023
- Cashier, stock, or order when necessary to expedite the processing of guest's purchasing
- Assisted management training of new personnel and front end supervisor
- Maintained a safe shopping and working environment by ensuring company policy and procedures are adhered to by team members
Server and Food Prep
LaRosa's Pizzeria
07.2022 - 01.2023
- Distributed and serves meals, beverages, and appetizers in a timely and organized manner
- Cleaned and prepared dining, service, and food preparation areas
- Excelled in fast pace environment
- Assisted with training new associates and encouraged teamwork through the resturant
Server and Hostess
Chubby's Whippy Dip & Pizza
06.2020 - 08.2022
- Converted first-time customers to returning customers through friendly, reliable and accurate service
- Submitted customer orders to the kitchen using the restaurant's point-of-sale system, prepared orders, reviewed customer orders for accuracy
- Resolved customer issues in a professional and successful manner
- Practiced proper food and beverage handling techniques following company policy
Food Service Worker
Kings Island
06.2021 - 10.2021
- Prepped and served food at requires safe temperatures
- Adapted to change and remaibed flexible by floating to the various food establishments within the park
- Provided exceptional customer service and received multiple customer commendations
Education
Business -
University of Cincinnati
College Prep and Honors Courses
Little Miami Highschool
05.2023
Skills
- Customer service
- Communication skills
- Restaurant experience
- Leadership
School Accomplishments and Internships
Little Miami High School
- 3.9% GPA, Student Ambassador, Spanish Club, Varsity Soccer team
- Volunteer for Susan G. Komen Foundation, Hoxworth, and Matthew 25 Ministries
Internships:
- Nursing Internship: I was selected as one of 3 students from Little Miami HS to participate in a nursing internship program at the University of Cincinnati Hospital. During my internship I observed general surgery, radiology, physical therapy, and general nursing.
- Teaching internship: 4th grade teaching internship at Little Miami Primary School. I assisted with class organization, promoting team work, and keeping class structures(but fun) in a fast paced environment.
- Both internships provided me with improved skillsets in adaptability, communication, and leadership.
Warren County Career Center STNA Program
Timeline
Customer Service Specialist
DICK'S Sporting Goods
10.2022 - 08.2023
Server and Food Prep
LaRosa's Pizzeria
07.2022 - 01.2023
Food Service Worker
Kings Island
06.2021 - 10.2021
Server and Hostess
Chubby's Whippy Dip & Pizza
06.2020 - 08.2022
Business -
University of Cincinnati
College Prep and Honors Courses
Little Miami Highschool