Abigail Ortiz
Fort Worth
Summary
Patient care professional with extensive experience in coordinating. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
Work History
Patent Care Coordinator
Brident Dental & Orthodontics
Fort Worth, TX
11.2020 - 03.2025
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Demonstrated rapid learning and adaptability to new environments.
- Oversaw daily operations, ensuring efficient patient flow and appointment scheduling.
- Guided patients through treatment processes by reviewing and explaining their plans.
- Reviewed medical releases, treatment plans, and insurance documents with meticulous attention to detail.
- Assisted in the development and explanation of at least 15 dental treatment plans, tailored to individual patient needs, per day.
- Coordinated with insurance companies to verify patient eligibility and benefits, acquire accurate billing and claim processing, reducing errors and financial discrepancies.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on office protocols, enhancing team efficiency and service delivery.
Customer Service Cashier
Marshalls & HomeGoods
Fort Worth, TX
02.2018 - 11.2020
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Executed payment transactions with various methods while maintaining data security.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Education
High School Diploma -
Haltom High School
Haltom City, TX2020
Skills
- Patient relations
- Insurance verification
- Teamwork and collaboration
- Organization skills
- Computer skills
- Cash handling
- Office administration
Languages
Spanish
Professional Working
Timeline
Patent Care Coordinator
Brident Dental & Orthodontics
11.2020 - 03.2025
Customer Service Cashier
Marshalls & HomeGoods
02.2018 - 11.2020
High School Diploma -
Haltom High School