Summary
Overview
Work History
Education
Skills
Published Works
Conference Presentations
Leadership Experience
Affiliations
Languages
Languages
Hobbies and Interests
Timeline
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Abigail Osorio

Morristown

Summary

Dynamic professional with a strong background in customer service and effective communication, honed at Spavia. Proven ability to resolve conflicts and enhance guest experiences, while managing busy front desk operations. Skilled in time management and team collaboration, consistently delivering exceptional service and fostering customer loyalty.

Overview

4
4
years of professional experience

Work History

Babysitter

Abby Lepold
08.2024 - 05.2025
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks, and meals.
  • Reassured children when upset, providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.

Guest Advisor

Spavia
07.2023 - 08.2024
  • Warmly welcomed spa guests, coordinated their check-ins, and directed them to their destination.
  • Managed two phone lines and facilitated calls with clients and staff.
  • Maintained a clean and organized workspace and amenities.
  • Provided distinguished customer service with a friendly, helpful attitude.
  • Smoothly managed the front desk operations for a busy spa.
  • Managed guest appointments using scheduling software for efficient operations.
  • Educated guests on wellness benefits of services and products offered.
  • Assisted in training new staff on service standards and operational procedures.

Hostess

Agricola
09.2022 - 05.2023
  • Cordially greeted guests and escorted them to their assigned tables seating 100-300 guests per shift.
  • Presented menus and took drink orders from seated guests while ensuring they were content with their placement.
  • Coordinated with the waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service.
  • Swiftly and gently addressed unsatisfied guests with complaints or concerns.
  • Coordinated 60-230 reservations per shift using different reservation systems.

Hostess

NOM Mexican Table + Tequila Bar
03.2022 - 07.2022
  • Collaborated with front-of-the-house staff to reposition tables and rearrange seating to accommodate guests with specific needs.
  • Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs.

Server/Counter

Bareburger
10.2021 - 02.2022
  • Warmly greeted new and returning guests and developed relationships resulting in customer loyalty.
  • Memorized over 20 menu items and kept up to date on the menu and special offers to recommend specific items based on customer preferences and food allergies.
  • Maintained table settings by promptly removing courses, replacing utensils, and refilling beverages.
  • Kept a high level of cleanliness and sanitation.
  • Worked closely with managers and kitchen staff to provide excellent customer service.
  • Successfully resolved conflict resulting in customer satisfaction the majority of the time.

High School Intern

Grow it Green
06.2021 - 11.2021
  • Harvested fruits and vegetables by hand.
  • Informed farmers or farm managers of crop progress.
  • Directed and monitored the work of volunteers during planting and harvesting.
  • Recorded information about crops such as yields and costs.
  • Repaired farm buildings, fences, and other structures.
  • Explained and reinforced safety regulations and policies.

Education

Bachelor's of Arts And Sciences -

Seton Hall University
South Orange, NJ
05-2028

Skills

  • Customer service
  • Effective communication
  • Problem resolution
  • Time management
  • Team collaboration
  • Multitasking and organization

Published Works

Osorio, A., Skillings, S., Kelly, L.L., Dreaming Beyond the Classroom: Exploring Youth Imagination and Civic Praxis in Intergenerational Pedagogical Design, Accepted, 12/01/23, Research in the Teaching of English

Conference Presentations

  • Heart, Hope, Humanity, 11/22/24, NCTE 2024 Annual Convention, Boston, MA, Invited presenter
  • Bridging the Gap, 04/13/24, Hip Hop Youth Research and Activism Conference, Fordham University, New York, NY, Conference Organizer
  • We're All in This Together: Building Values and Community, 05/01/23, Hip Hop Youth Research and Activism Conference, Rutgers University, New Brunswick, NJ, Invited workshop presenter
  • I AM an Activist: A Creative Cypher, 04/01/23, Can't Stop Hip Hop, Harvard University Graduate School of Education, Cambridge, MA, Invited presenter

Leadership Experience

  • Hip Hop Youth Research and Activism Fellowship, Co-Director, 01/23- Present, Received travel stipend, mentorship, and training in youth leadership development, social justice teaching, and conference organizing
  • Equity and Inclusion Student Council (E&I), Co-President, 01/21-06/24, Oversaw and lead the five sub-committees: ELL, Mental Health and Awareness, K-8, Student Advisory Board (restorative justice implementation), and Curriculum
  • Latinos United in North America, Co-President, 01/21-06/24, Collaborated with students to embrace and share Latin American culture throughout the school and district
  • Remaking the World Project, Participant, 01/22, 01/23, Collaborated with other students to examine learning environments and personal experiences to develop professional development for teachers
  • The Future Project Youth Leaders Advisory Board, Member, 01/22-01/23, Collaborated with youth and adults to design a coaching app for students/youth
  • Student Government (SGO), Bilingual Coordinator, 01/20-06/24, Worked on getting SGO/school information out to the bilingual student community by translating all flyers, newspaper, etc. and announcing morning announcements in Spanish
  • Student Representative on Board of Education, 01/22-06/24, Attended Board of Education meetings and share student and SGO/E&I updates

Affiliations

  • Dean's List Fall 2024 and Spring 2025
  • SHU Girl's Up Club Event Coordinator

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Languages

5,5

Hobbies and Interests

  • Educational policy and research
  • Education

Timeline

Babysitter

Abby Lepold
08.2024 - 05.2025

Guest Advisor

Spavia
07.2023 - 08.2024

Hostess

Agricola
09.2022 - 05.2023

Hostess

NOM Mexican Table + Tequila Bar
03.2022 - 07.2022

Server/Counter

Bareburger
10.2021 - 02.2022

High School Intern

Grow it Green
06.2021 - 11.2021

Bachelor's of Arts And Sciences -

Seton Hall University