Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Owens

Richmond,VA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

ContinuumGlobal
Richmond, VA
11.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Sales Associate

Nordstrom
Richmond, VA
07.2018 - 05.2020
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Seafood Team Member

Whole Food Market
Richmond, VA
03.2013 - 04.2018
  • Greeted customers and provided excellent customer service.
  • Maintained cleanliness of seafood department, including stocking shelves and cleaning cases.
  • Prepared fresh fish for sale, including filleting, scaling and trimming.
  • Trained new team members in proper food safety practices.
  • Assisted with merchandising displays to promote products.

Education

High School Diploma -

Mills E Godwin High School
Henrico,VA
06-2010

Skills

  • Data Entry
  • Account updating
  • Call center experience
  • Professional telephone demeanor
  • Data Collection
  • Appointment Scheduling
  • Scheduling
  • Call escalation

Timeline

Customer Service Representative

ContinuumGlobal
11.2020 - Current

Sales Associate

Nordstrom
07.2018 - 05.2020

Seafood Team Member

Whole Food Market
03.2013 - 04.2018

High School Diploma -

Mills E Godwin High School
Abigail Owens